Inside Architecture

Notes on Enterprise Architecture, Business Alignment, Interesting Trends, and anything else that interests me this week...

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  • Blog Post: Is Enterprise Architecture accountable for improving customer experience?

    A recent experience with poor customer service has got me thinking about the role of EA in addressing customer experience issues.  One of the last things I was working on, while still in Microsoft IT, was working on an initiative to systematically help improve customer experience.  With that...
  • Blog Post: IT is part of the business, but not for the reasons you think

    A colleague of mine, Gabriel Morgan, pointed out a recent Infoworld article by Bob Lewis called “ Why running IT as a business is a train wreck waiting to happen. ” So, I read the article and while I agree with some of Mr. Lewis sentiments, his logical arguments are completely random and...
  • Blog Post: Kudos to Cambridge for refusing to cover up security holes in “Chip and PIN”

    One challenge with long-running news stories is that it is often difficult to keep track of the “current” bits.  Even important news can seem like “old” news because the problem is taking so long to be resolved, or even addressed.  What worries me is that many folks, especially here in the...
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