This year’s Global Escalation Conference theme of “Building the Engineering Community” was centered around our efforts to increase knowledge sharing, collaboration, and best practices throughout the engineering community. In this presentation Dennis Smeltzer, Executive Director of TSANet, discusses a proposed new TSANet offering which would allow Escalation engineers to contact each other to collaborate on issues that require multi-vendor support. Additionally Dennis covers the TSANet Community Model, Mission Critical Customer, Globalization, and several other topics. Please enjoy the video and click on the link below to download the slide deck.
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Update June 9, 2009 - Sorry for the delay on the 'coming soon':) I added a few links. We're tweaking