Holy cow, I wrote a book!
In the United States, the
growing relocation of call centers to India has been the source
of much hand-wringing,
but for every action there is an equal and opposite reaction:
What effect is this having on India?
The primetime soap opera
India Calling looks at the effect of a 600,000-person industry,
the eyebrows raised when neighbors see a young single woman
heading to work at night and returning in the morning,
the social change this new affluence brings,
and the stress of a job that consists in large part of
talking to rude, angry Americans.
Welcome to Bollywood.