Holy cow, I wrote a book!
Meetings are so passé.
You no longer have a meeting with a customer;
you have an engagement:
I have a customer engagement tomorrow and they have a question
surrounding Feature X.
Note that this use of the phrase customer engagement
is different from the process known as customer engagement.
The process is an ongoing interaction,
a long-term activity to build customer loyalty.
The author of the above sentence is not using it in the
(because you don't have "a" customer engagement;
rather, a meeting is one component of the overall process of
Nope, the author is just trying to sound cool.