For those hard core CRM heads out there- here is a new test concept from Disney - Pal mickey or “Mickey Me” if they had asked me to name it. Pal Mickey is a tour guide on steroids - well actually on wi-fi . Providing context sensitive information like ride wait times, trivia etc Pal provides Disney with actual customer patterns and could be a major catalyst for commerical wimax/wifi and social computing. Talking about social computing did anyone see Lili Chang's research keynote in last year's PDC ? It was awesome stuff much like “mickey me”
get the formatting right !