a blog or 2

Customers have often asked how to create custom menus in the lync client - So here is a supported method for doing this… http://channel9.msdn.com/posts/Launch-a-Web-application-with-a-Lync-custom-menu The Microsoft Lync 2013 mobile client...

In several cases that have been reported to the Microsoft Lync Online services, we are seeing customers reporting that they are unable to view presence information correctly inside their OWA environments. One possible reason for this could be that...

Had a customer recently report that they weren't able to perform desktop sharing with their clients outside of their corporate firewall. Looking at the reports showed this error ms-client-diagnostics: 24; reason= "Call failed to establish due to...

We're seeing a lot of reported cases where customers conversation history is not being saved. The most common reason is that your mailbox may have over 1000+ folders, if you might be in this situation and your users are reporting this, then you can...

Recently published official lync material for October: Powershell command to find the version of Lync Server and OCS 2007 R2 Server Installed Components http://blogs.technet.com/b/premal/archive/2011/06/07/powershell-command-to-find-the-version...

Here is a general introduction to some of the tools available in Server 2012, worth knowing especially for hybrid scenarios with customers running windows 2012 and Lync cloud environments. Deep within Windows 2012 is something called NDF (Network Diagnostics...

The list below is provided for those who wish to become familiar with Microsoft PowerShell 2.0. These resources are all available online and free of charge. Top Level Site for PowerShell: http://www.microsoft.com/powershell Windows PowerShell Training...

One possible solution which is to refresh Lync cached endpoints. When Lync 2010 connects to a specific front-end server, it caches that endpoint to make the sign-in process faster in the future. However, sometimes the endpoint can be changed which...

Below are the latest downloadable tools and whitepapers that were collected from December. Microsoft Lync Server 2010 Resource Kit Tools Microsoft Lync Server 2010 Resource Kit Tools are provided to help make some routine tasks easier for IT administrators...

To let you know that Microsoft offers a wealth of resources through TechNet and MSDN to help you with key resources to make your life easier and keep your systems performing efficiently. These resources include product news, downloads, support forums...

A customer raised an incident to Microsoft wanting to know how they can create an addin in Outlook to watch all incoming mail....and then do something with it. So I figured if it's a call to Microsoft that needed this and I see a few people asking...

A customer recently reported a problem to Microsoft where they were dicovering that their exchange web services were unable to connect to some mailboxes. Often support engineers need to ask probing questions about what recently happened in the companys...

Recently a customer raised a service incident with Microsoft who reported an issue with their addin unable to visually display property pages in the way that outlook does. When static controls are created as child of tab controls, they won't inherit...

Here are some resources on Microsoft Lync, the objective of this post is to help: •Ramp up on Lync Server •Find information to get started •Solve a particular problem •Access to virtual labs & resources UC Forums: https:...

How to Verify Windows Debug Symbols - http://support.microsoft.com/kb/148660 Known issues in Outlook 2010 when you try to develop form regions http://support.microsoft.com/kb/2265572 Known issues in Outlook 2010 when you develop custom solutions...

Microsoft Lync Server 2010 Resource Kit Brief Description The Lync Server 2010 Resource Kit is the technical reference for the product. This book extends the product planning, deploying, and managing documentation in the Lync Technical Library....

To help any support professional.... Troubleshooting: Windows feature lets you generate a memory dump file by using the keyboard http://support.microsoft.com/kb/244139 Enabling debug logging for the Net Logon service http://support.microsoft...

Customer Scenario: Customer called and required the ability to set rights permissions on folders and subfolders in their mailboxes using outlook. Unfortunatly this cannot be done using the outlook object model so you would need to use exchange web...

A common scenario: I had a request from customer who’s company has just changed names, and they would like to find out if he can edit the ‘Company’ field in his contacts on bulk to reflect the name change. How can this be...

We're always seeing customers call in developer support on problems related to their addins often being intermittently soft-disabled. If you're running Outlook 2007, here is one way to log whats happening inside outlook to aid in your troubleshooting...

There’s not much information on this error around so I figured I’d blog about it in the hope it might help someone in the future who may come across the same error and one possible answer that may help. Scenario: A customer raised...

A customer reported some issues with obtaining performance counters from Exchange. in particular they wanted to access the MSExchangeIS\Rows in NamedProps Table“ Perfmon Counter using WMI. Using WMI, you can access system counter data programmatically...

Microsoft Exchange Server 2010 Service Pack 1 (SP1) Brief Description Microsoft Exchange Server 2010 helps you achieve new levels of reliability and performance by delivering features that help to simplify your administration, protect your communications...

Here are some latest and great articles and self help resources that’s recently been added to the Microsoft knowledgebase. I’ve grouped some of them I believe they’ll be valuable for supporting code advisory cases as well as general...

I had a customer call Microsoft asking how it would be possible to disable the COMMUNICATOR call option (indicated by the label ‘1’ below) in addition to the CALL ALL option (indicated by the label ‘2’ below): Ordinarily...