Here are some latest and great articles and self help resources that’s recently been added to the Microsoft knowledgebase. I’ve grouped some of them I believe they’ll be valuable for supporting code advisory cases as well as general heads up information on logging and troubleshooting that you never knew about.

 

How to determine which versions and service pack levels of the Microsoft .NET Framework are installed

http://support.microsoft.com/kb/318785

 

How to enable logging for the Outlook Hotmail Connector

http://support.microsoft.com/kb/983055

 

Self help resources for customer code advisory cases:

The articles below are questions to ask customers who wish to pursue advisory cases. They include self help resources for engineers and suitable customers on issues like performance, conversion, code review, or new program development scenarios:

 

Data Application performance

http://support.microsoft.com/kb/2248832

 

Developer Tools & Platforms Performance

http://support.microsoft.com/kb/974348

 

Office Custom Code Solutions

http://support.microsoft.com/kb/2273257

 

Diagnosing and Troubleshooting SQL Server Performance Problems

http://support.microsoft.com/kb/982870

 

Platform Application Compatibility

http://support.microsoft.com/kb/974386

 

Powershell Script Conversions

http://support.microsoft.com/kb/2220134

 

Microsoft can provide advisory services which is an hourly fee-based, consultative support option that provides proactive support beyond your break-fix product maintenance needs. This is a remote, phone-based support option that includes working with the same technician for assistance with issues like product migration, code review, or new program development. This service is typically used for shorter engagements, and is designed for developers and IT professionals who do not require the traditional onsite consulting or sustained account management services that are available from other Microsoft support options.

For additional information on Microsoft Advisory Services, including on how to engage, refer to this Microsoft web page:
http://support.microsoft.com/default.aspx?pr=AdvisoryService