a blog or 2

Technical Support from the Inside

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    Needles in a Haystack

    • 16 Comments
    In my day to day job as a support engineer. One of the frustrating elements is dllhell scenarios and rogue registry entries. In most cases, it's better to ask customers to head on over to windows update to ensure all the latest components and binaries...
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    Visual Basic 6 on Windows 8

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    For those interested and supporting legacy visual basic applications and need to install VB6 onto your windows 8.1 builds heres how: (tested with the pro-preview build which you can download, test and give us feedback - http://windows.microsoft.com/en...
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    Lync Desktop sharing fails when one user is internal and one is external in your network

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    Had a customer recently report that they weren't able to perform desktop sharing with their clients outside of their corporate firewall. Looking at the reports showed this error ms-client-diagnostics: 24; reason= "Call failed to establish due to...
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    Error msg: “No snap-ins have been registered for Windows PowerShell version 2.”

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    A customer reported the “ No snap-ins have been registered for Windows PowerShell version 2 .” Error message running their code on a windows 2008 r2 server box. They were running code that would haven run inside a c# application which called...
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    'sending failed' when using code to send mail

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    A customer contacted messaging dev and told us about their problems in their asp.net applications. Their error... Server error in '/email' application A connection attempt failed becuase the connected party did not properly respond aftera period...
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    The mailbox that was requested doesn't support the specified RequestServerVersion

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    There’s not much information on this error around so I figured I’d blog about it in the hope it might help someone in the future who may come across the same error and one possible answer that may help. Scenario: A customer raised...
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    "Kicking off Powershell (PS)" for techs

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    So things are getting pretty hot around here and lots of devs and admins are needing more control over their systems. Command line just doesn't cut it with all this new technology so we need more power, flexibility and control. Monad has been the talk...
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    LYNC Tools, Whitepapers, Documentation and SDK’s – December 2011

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    Below are the latest downloadable tools and whitepapers that were collected from December. Microsoft Lync Server 2010 Resource Kit Tools Microsoft Lync Server 2010 Resource Kit Tools are provided to help make some routine tasks easier for IT administrators...
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    Unable to view presence in Outlook web access

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    In several cases that have been reported to the Microsoft Lync Online services, we are seeing customers reporting that they are unable to view presence information correctly inside their OWA environments. One possible reason for this could be that...
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    Information and Resources on VSTO 3.0 and outlook development

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    I had a customer who required information and advice on creating an addin for their environment. Their requirements were to create a button in the Appointment window which simply launches a web page (used to book a meeting room through an internal...
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    Exchange 2007 online resources

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    Exchange 2007 introduces many new concepts and capabilities, so Microsoft offers many free online resources to help you get better acquainted with it. Please feel free to share this information with anybody on your staff who will be working with Exchange...
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    Useful Sharepoint Links

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    Useful Links · MOSS Video Demos (Total 14 Modules) · Before You Begin with SharePoint Server 2007 · MOSS Tools for performance and capacity planning · Downloadable book: Planning and architecture for Office SharePoint Server 2007 · MOSS...
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    Process incoming mail using an outlook Addin

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    A customer raised an incident to Microsoft wanting to know how they can create an addin in Outlook to watch all incoming mail....and then do something with it. So I figured if it's a call to Microsoft that needed this and I see a few people asking...
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    Setting rights permissions on folders

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    Customer Scenario: Customer called and required the ability to set rights permissions on folders and subfolders in their mailboxes using outlook. Unfortunatly this cannot be done using the outlook object model so you would need to use exchange web...
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    Useful troubleshooting KB's

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    To help any support professional.... Troubleshooting: Windows feature lets you generate a memory dump file by using the keyboard http://support.microsoft.com/kb/244139 Enabling debug logging for the Net Logon service http://support.microsoft...
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    Great Lync resources and interesting downloads...

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    Microsoft Lync Server 2010 Resource Kit Brief Description The Lync Server 2010 Resource Kit is the technical reference for the product. This book extends the product planning, deploying, and managing documentation in the Lync Technical Library....
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    July 11-Interesting KB Articles

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    How to Verify Windows Debug Symbols - http://support.microsoft.com/kb/148660 Known issues in Outlook 2010 when you try to develop form regions http://support.microsoft.com/kb/2265572 Known issues in Outlook 2010 when you develop custom solutions...
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    Develop for Lync...

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    Here are some resources on Microsoft Lync, the objective of this post is to help: •Ramp up on Lync Server •Find information to get started •Solve a particular problem •Access to virtual labs & resources UC Forums: https:...
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    Draw the background of static control with gradient fill when theme is enabled

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    Recently a customer raised a service incident with Microsoft who reported an issue with their addin unable to visually display property pages in the way that outlook does. When static controls are created as child of tab controls, they won't inherit...
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    Exchange web services fail using impersonation to access mailboxes

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    A customer recently reported a problem to Microsoft where they were dicovering that their exchange web services were unable to connect to some mailboxes. Often support engineers need to ask probing questions about what recently happened in the companys...
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    Collection of great support resources from Microsoft

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    To let you know that Microsoft offers a wealth of resources through TechNet and MSDN to help you with key resources to make your life easier and keep your systems performing efficiently. These resources include product news, downloads, support forums...
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    Outlook logging...

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    We're always seeing customers call in developer support on problems related to their addins often being intermittently soft-disabled. If you're running Outlook 2007, here is one way to log whats happening inside outlook to aid in your troubleshooting...
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    Bulk outlook contact edit

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    A common scenario: I had a request from customer who’s company has just changed names, and they would like to find out if he can edit the ‘Company’ field in his contacts on bulk to reflect the name change. How can this be...
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    tracing and troubleshooting your applications

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    So you're poised with a problem that you just don't know where to turn for help? Here are a few ways to investigate problems you are having with your application. It's the basis of tools that Microsoft support engineers will most likely use first,...
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    oh outlook, oh outlook , wherefore art thou development

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    Developing for Outlook can sometimes be overwhelming and simply customers could often get lost in information spread around the web. here are some notes that will help folks get to grips with it The three parts to understanding developing for outlook...
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