a blog or 2

Technical Support from the Inside

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    Visual Basic 6 on Windows 8

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    For those interested and supporting legacy visual basic applications and need to install VB6 onto your windows 8.1 builds heres how: (tested with the pro-preview build which you can download, test and give us feedback - http://windows.microsoft.com/en...
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    Interesting o365 postings for April

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    Customers have often asked how to create custom menus in the lync client - So here is a supported method for doing this… http://channel9.msdn.com/posts/Launch-a-Web-application-with-a-Lync-custom-menu The Microsoft Lync 2013 mobile client...
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    Unable to view presence in Outlook web access

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    In several cases that have been reported to the Microsoft Lync Online services, we are seeing customers reporting that they are unable to view presence information correctly inside their OWA environments. One possible reason for this could be that...
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    Lync Desktop sharing fails when one user is internal and one is external in your network

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    Had a customer recently report that they weren't able to perform desktop sharing with their clients outside of their corporate firewall. Looking at the reports showed this error ms-client-diagnostics: 24; reason= "Call failed to establish due to...
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    Conversation History not being saved in Lync...?

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    We're seeing a lot of reported cases where customers conversation history is not being saved. The most common reason is that your mailbox may have over 1000+ folders, if you might be in this situation and your users are reporting this, then you can...
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    Lync resources - October 2012

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    Recently published official lync material for October: Powershell command to find the version of Lync Server and OCS 2007 R2 Server Installed Components http://blogs.technet.com/b/premal/archive/2011/06/07/powershell-command-to-find-the-version...
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    Support troubleshooting tools available in Windows Server 2012...

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    Here is a general introduction to some of the tools available in Server 2012, worth knowing especially for hybrid scenarios with customers running windows 2012 and Lync cloud environments. Deep within Windows 2012 is something called NDF (Network Diagnostics...
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    Windows PowerShell Self-Training Resources

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    The list below is provided for those who wish to become familiar with Microsoft PowerShell 2.0. These resources are all available online and free of charge. Top Level Site for PowerShell: http://www.microsoft.com/powershell Windows PowerShell Training...
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    Lync Error: "Cannot Sign into Lync" or "The sign-in address was not found"

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    One possible solution which is to refresh Lync cached endpoints. When Lync 2010 connects to a specific front-end server, it caches that endpoint to make the sign-in process faster in the future. However, sometimes the endpoint can be changed which...
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    LYNC Tools, Whitepapers, Documentation and SDK’s – December 2011

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    Below are the latest downloadable tools and whitepapers that were collected from December. Microsoft Lync Server 2010 Resource Kit Tools Microsoft Lync Server 2010 Resource Kit Tools are provided to help make some routine tasks easier for IT administrators...
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    Collection of great support resources from Microsoft

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    To let you know that Microsoft offers a wealth of resources through TechNet and MSDN to help you with key resources to make your life easier and keep your systems performing efficiently. These resources include product news, downloads, support forums...
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    Process incoming mail using an outlook Addin

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    A customer raised an incident to Microsoft wanting to know how they can create an addin in Outlook to watch all incoming mail....and then do something with it. So I figured if it's a call to Microsoft that needed this and I see a few people asking...
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    Exchange web services fail using impersonation to access mailboxes

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    A customer recently reported a problem to Microsoft where they were dicovering that their exchange web services were unable to connect to some mailboxes. Often support engineers need to ask probing questions about what recently happened in the companys...
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    Draw the background of static control with gradient fill when theme is enabled

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    Recently a customer raised a service incident with Microsoft who reported an issue with their addin unable to visually display property pages in the way that outlook does. When static controls are created as child of tab controls, they won't inherit...
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    Develop for Lync...

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    Here are some resources on Microsoft Lync, the objective of this post is to help: •Ramp up on Lync Server •Find information to get started •Solve a particular problem •Access to virtual labs & resources UC Forums: https:...
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    July 11-Interesting KB Articles

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    How to Verify Windows Debug Symbols - http://support.microsoft.com/kb/148660 Known issues in Outlook 2010 when you try to develop form regions http://support.microsoft.com/kb/2265572 Known issues in Outlook 2010 when you develop custom solutions...
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    Great Lync resources and interesting downloads...

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    Microsoft Lync Server 2010 Resource Kit Brief Description The Lync Server 2010 Resource Kit is the technical reference for the product. This book extends the product planning, deploying, and managing documentation in the Lync Technical Library....
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    Useful troubleshooting KB's

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    To help any support professional.... Troubleshooting: Windows feature lets you generate a memory dump file by using the keyboard http://support.microsoft.com/kb/244139 Enabling debug logging for the Net Logon service http://support.microsoft...
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    Setting rights permissions on folders

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    Customer Scenario: Customer called and required the ability to set rights permissions on folders and subfolders in their mailboxes using outlook. Unfortunatly this cannot be done using the outlook object model so you would need to use exchange web...
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    Bulk outlook contact edit

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    A common scenario: I had a request from customer who’s company has just changed names, and they would like to find out if he can edit the ‘Company’ field in his contacts on bulk to reflect the name change. How can this be...
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    Outlook logging...

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    We're always seeing customers call in developer support on problems related to their addins often being intermittently soft-disabled. If you're running Outlook 2007, here is one way to log whats happening inside outlook to aid in your troubleshooting...
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    The mailbox that was requested doesn't support the specified RequestServerVersion

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    There’s not much information on this error around so I figured I’d blog about it in the hope it might help someone in the future who may come across the same error and one possible answer that may help. Scenario: A customer raised...
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    Exchange Performance Counters with System Center Operations Manager

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    A customer reported some issues with obtaining performance counters from Exchange. in particular they wanted to access the MSExchangeIS\Rows in NamedProps Table“ Perfmon Counter using WMI. Using WMI, you can access system counter data programmatically...
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    Exchange 2010 SP1 released...

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    Microsoft Exchange Server 2010 Service Pack 1 (SP1) Brief Description Microsoft Exchange Server 2010 helps you achieve new levels of reliability and performance by delivering features that help to simplify your administration, protect your communications...
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    Aug.2010 - self help Microsoft support articles

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    Here are some latest and great articles and self help resources that’s recently been added to the Microsoft knowledgebase. I’ve grouped some of them I believe they’ll be valuable for supporting code advisory cases as well as general...
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