So awhile back our friends over at the Microsoft Jobsblog produced two separate podcasts (over there they're appropriately called JobCasts) about what it's like to be an Escalation Engineer in CSS. 

We've been able to add these to our fan page over at Facebook (you're already a fan right?). You can listen to them directly there or just download them from the original JobsBlog posts: we have one with Jeff Dailey and part two with Scott Oseychik.