I'm pretty sure we've mentioned how CSS is a global organization with offices all over the world. I received a copy of the CSS Asia newsletter the other day and noticed a corner of it, appropriately called the Media Corner. Following that trail I discovered some great articles from Asian news sources about our Customer Service efforts in a recession. Follow the links below to read for yourself!
"Customer service critical in the downturn: Microsoft" from MIS Asia
"Customer support, the new sales force" from ZDNet Asia
and finally, "Growth-focused companies bank on customer care" from SearchSMB Asia/Network World Asia