Well, they've gone and done it again folks. In the last year we've brought you the celebrated automated FixIt option and improved your ability to self-service your support needs. Now we also help you learn more about the computer issues you face, which will help you prevent them in the future and more easily fix them.

Now when there's an automated solution available, when you visit the knowledge base for that issue a lightbox will pop up letting you know that a) there's a great self-service option and b) provide more information about your problem. See this in action right over here. Of course you can always close the lightbox and navigate to the original article no matter how you first arrived there.