Ok ok. Mea culpa. I announced last week that September would be a month to learn all about PFE. Looks like, instead, we're keeping things loose and limber and switching it up to feature PQO. Here's our PQO recruiter, Dana Whitley, to introduce herself:

 Hello,  My name is  Dana Whitley and I’m a Staffing Consultant for the Product Quality and Online (PQO) Organization at  Microsoft. I currently sit at our Microsoft Campus in Charlotte, NC.  Our Charlotte site is getting ready to celebrate 20 years in the Charlotte area so check us out in Charlotte.

The Product Quality and Online is an organization of more than 400 employees in 25 countries committed to creating loyal fans of Microsoft Products and Services, through Global Self Help (Online), Support, and Diagnostic solutions.   Our employees in the US sit at sites in not only Redmond, WA but also Las Colinas, TX; Fargo, ND and Charlotte, NC. Our mission in PQO is to help customers by improving the quality of Microsoft Software and Services and delivering an online self-help experience that “Wows” them.   Although you may be unfamiliar with Product Quality and Online (PQO), you may be more familiar with some of their support offerings . . . .

·       Microsoft Answers is a community-based forum where you can search, browse, and post questions and answers. Thousands of community members—including Microsoft folks—are here to help. Get started by searching, or selecting a product on this page!

·       Microsoft Fix it automates the solution to common software problems in an easy, intuitive way that is available when and where you need it. So whether you are looking for a solution in help or support content, or an error report, Fix it provides a way to apply automated fixes, workarounds, or configuration changes so you don’t have to perform a long list of manual steps yourself.

·       Microsoft Most Valuable Professional (MVP) Program seeks to recognize the best and brightest from technology communities around the world with the Microsoft® Most Valuable Professional (MVP) Award.  These exceptional community leaders come from a wide range of backgrounds. They are teachers, artists, doctors, engineers, as well as technologists, who actively share their high-quality, real-world technical expertise with the community and with Microsoft.  With the MVP Award, we thank these inspiring individuals for representing the voice of thousands in the community through the powerful and independent feedback they give us, and for helping our customers maximize the potential of their software.

·       Microsoft Support site helps you to find online solutions to your computer problems, as well keep up with the latest news, obtain downloads/updates, and connect with Community experts – without picking up a phone!