Microsoft Customer Service & Support - What is CSS?

Today we have the pleasure of profiling for you another member of our CTS community – J.C. Hornbeck, a Knowledge Engineer with System Center Support. Read below to find out more about J.C.'s role and how you can learn to follow in his footsteps...

We have another CTS profile for you today - meet Steve Thomas, Sr. Support Escalation Engineer! What is your Microsoft anniversary date? I started as an FTE on May 15th, 2006. Before that I worked for Microsoft as a contractor. What office...

CSS Senior Director Jenny Lay-Flurrie was recently profiled for the Microsoft JobsBlog . While I'm sure many of you watch the JobsBlog as regularly as this one, I wanted to be sure to highlight this profile here too. Be sure to check out the full interview...

Not to bury the lead, we'll start first with this exciting piece out of Business Insider this week. Business Insider spoke with CSS CVP, Barbara Gordon, and Community & Online Support GM, Toby Richards . The author, Mark Feldman, then compared what...

If you're in the Charlotte area, be sure to pick up a copy of the Greater Charlotte Biz and see for yourself CTS's VP - Marlena Werder - appearing on the cover! If you're not in the Charlotte area, you're in luck because they put the article online too...