Our colleague had the chance to interview Shawn Aebi, General Manager with our CTS group. We're lucky enough to publish his interview here for you! What is your current role and in which division is that in? My current role is the General Manager in CSS for the Microsoft Commercial Technical...

If you're in the Charlotte area, be sure to pick up a copy of the Greater Charlotte Biz and see for yourself CTS's VP - Marlena Werder - appearing on the cover! If you're not in the Charlotte area, you're in luck because they put the article online too. (image from Greater Charlotte Biz website )...

We have another CTS profile for you today - meet Steve Thomas, Sr. Support Escalation Engineer! What is your Microsoft anniversary date? I started as an FTE on May 15th, 2006. Before that I worked for Microsoft as a contractor. What office/campus do you work at? I work in the Las Colinas...

Today we have the pleasure of profiling for you another member of our CTS community – J.C. Hornbeck, a Knowledge Engineer with System Center Support. Read below to find out more about J.C.'s role and how you can learn to follow in his footsteps! Name: J.C. Hornbeck Title: Knowledge...

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Check out our profile of Scott Oseychik a FAST Escalation Engineers in Commercial Technical Support (CTS) based out of Needham, MA. Not only has Scott had a career as a professional stand-up comedian (yes, really!), he has been dedicated to Microsoft for the past 10 years and is one of our more senior...

Earlier I mentioned we’d be profiling some of our Escalation Engineers in Commercial Technical Support (CTS). This week we’re featuring Ron Stock of our Las Colinas, Texas campus. Ron is one of our outstanding Engineers who focuses primarily on the Windows product, but in addition to that...

(from Abby) The Escalation Engineers in CTS work on some of the most critical and high impact problems for our strategic corporate customers. Do you have what it takes to join the ranks? In the upcoming weeks will be profiling some of these outstanding engineers who feel that their jobs simply...

We talk a lot here about how we want to give you - our readers, customers, and candidates - a better look at what Customer Service & Support at Microsoft is all about. We've been able to do this by featuring articles, employee profiles, and other spot checks looking at our various groups. To really...