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  • Blog Post: Meet Shawn Aebi, General Manager in CTS

    Our colleague had the chance to interview Shawn Aebi, General Manager with our CTS group. We're lucky enough to publish his interview here for you! What is your current role and in which division is that in? My current role is the General Manager in CSS for the Microsoft Commercial Technical...
  • Blog Post: CTS VP Marlena Werder on cover of Greater Charlotte Biz

    If you're in the Charlotte area, be sure to pick up a copy of the Greater Charlotte Biz and see for yourself CTS's VP - Marlena Werder - appearing on the cover! If you're not in the Charlotte area, you're in luck because they put the article online too. (image from Greater Charlotte Biz website )...
  • Blog Post: Profile: Steve Thomas

    We have another CTS profile for you today - meet Steve Thomas, Sr. Support Escalation Engineer! What is your Microsoft anniversary date? I started as an FTE on May 15th, 2006. Before that I worked for Microsoft as a contractor. What office/campus do you work at? I work in the Las Colinas...
  • Blog Post: Meet J.C. Hornbeck!

    Today we have the pleasure of profiling for you another member of our CTS community – J.C. Hornbeck, a Knowledge Engineer with System Center Support. Read below to find out more about J.C.'s role and how you can learn to follow in his footsteps! Name: J.C. Hornbeck Title: Knowledge...
  • Blog Post: The Multi-Faceted World of Commercial Technical Support

    We are gearing up to bring you more information about one large portion of CSS - Commercial Technical Support. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 ...
  • Blog Post: Profile: Scott Oseychik, CTS Senior Escalation Engineer

    Check out our profile of Scott Oseychik a FAST Escalation Engineers in Commercial Technical Support (CTS) based out of Needham, MA. Not only has Scott had a career as a professional stand-up comedian (yes, really!), he has been dedicated to Microsoft for the past 10 years and is one of our more senior...
  • Blog Post: Profile: Ron Stock, CTS Escalation Engineer

    Earlier I mentioned we’d be profiling some of our Escalation Engineers in Commercial Technical Support (CTS). This week we’re featuring Ron Stock of our Las Colinas, Texas campus. Ron is one of our outstanding Engineers who focuses primarily on the Windows product, but in addition to that...
  • Blog Post: Let us introduce you to a couple CTS Engineers

    (from Abby) The Escalation Engineers in CTS work on some of the most critical and high impact problems for our strategic corporate customers. Do you have what it takes to join the ranks? In the upcoming weeks will be profiling some of these outstanding engineers who feel that their jobs simply...
  • Blog Post: Welcome to Abigail, Staffing Consultant for Commercial Technical Support

    We talk a lot here about how we want to give you - our readers, customers, and candidates - a better look at what Customer Service & Support at Microsoft is all about. We've been able to do this by featuring articles, employee profiles, and other spot checks looking at our various groups. To really...
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