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Microsoft Customer Service & Support - What is CSS?
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HOT JOBS & Some Great News
Not to bury the lead, we'll start first with this exciting piece out of Business Insider this week. Business Insider spoke with CSS CVP, Barbara Gordon, and Community & Online Support GM, Toby Richards . The author, Mark Feldman, then compared what he found in Microsoft's customer support to what...
25 May 2011
Toby Richards Contributes to Customer Think
You've met Toby on this blog before , and now we're happy to share this article he contributed to Customer Think. Toby shares some great ideas around brand loyalty and customer satisfaction, ideas he can put into practice as the GM of our Community & Online Support group within PQO. Normal...
26 Apr 2011
Like a lot of groups in CSS, PQO has several employees and teams based in Charlotte, North Carolina. What's special about this this month, aside from focusing on PQO in September, is that the Microsoft Charlotte Campus also celebrated 20 years last week. An event momentous enough it made the local news...
30 Sep 2010
Employee Profile: Annabelle Ridge
We're finishing up our month for PQO and to help send us out, here's a profile from Annabelle Ridge. Read more to find out about her role here and how she got here. Normal 0 false false false EN-US X-NONE X-NONE ...
29 Sep 2010
PQO in the Press
For what are probably obvious reasons, we talk a lot about PQO right here. Not only are they involved heavily with our customers, and are just one compenent of CSS, they also have made a lot of headlines this past year. If you haven't had the chance to follow along, click the screen shot below to see...
21 Sep 2010
September = PQO Fever
Ok ok. Mea culpa. I announced last week that September would be a month to learn all about PFE. Looks like, instead, we're keeping things loose and limber and switching it up to feature PQO. Here's our PQO recruiter, Dana Whitley, to introduce herself: Hello, My name is Dana Whitley and I’m...
10 Sep 2010
Updates to Microsoft Support Site
Well, they've gone and done it again folks. In the last year we've brought you the celebrated automated FixIt option and improved your ability to self-service your support needs. Now we also help you learn more about the computer issues you face, which will help you prevent them in the future and more...
1 Jul 2010
PQO GM Lori Brownell on Seattle's Q13 Fox
On June 22, PQO's GM Lori Brownell was featured in a morning show interview on Seattle's Q13 Fox station. Watch the video at Q13's website to hear about Microsoft support and how you can engage with multiple support options!
23 Jun 2010
Profile: Toby Richards, GM Community & Online Support
(It looks like the original post for this was lost to the internet. So here we bring it back!) We’ve talked before about why we run this blog, our Twitter account, Facebook fan page, and myriad of other social networking haunts. What you may not know is that Staffing isn’t the only industry...
25 May 2010
Events: Women in Technology
As you may know, March is Women's History Month in the United States. Through a variety of avenues, efforts are made throughout the month to highlight contributions women have made - and are making - to society. This month is set aside to correspond with International Women's Day which is celebrated...
26 Feb 2010
Highlighted Jobs - February 12
Here are the roles we're particularly looking to fill this week - apply online via the links below, then drop us a note at email@example.com with your resume and job code. Have a great weekend! Senior Program Manager - Issaquah, WA (713146) Senior Site Manager - Issaquah, WA (709373) ...
12 Feb 2010
PQO Open House Invites You to Join Them
Next Tuesday, 2/16, PQO will be hosting an open house providing an opportunity for you to meet them face to face. In particular they are looking for Software Developers, Software Developers in Test, and Operations Program Managers. Details from the flyer are below - if it looks like an event you want...
10 Feb 2010
Highlighted Roles - November 12
Here you go! These are the roles we're really looking to fill - pass them on to your friends and networks. Send any questions our way at firstname.lastname@example.org SDET - Charlotte, NC (#700568) Supportability Program Manager - Redmond, WA (#705558) Amalga PFE - Charlotte, NC (#703118) Dynamics...
12 Nov 2009
Employee Profile - Simas Petrikis, PQO Development Lead
I had the pleasure of speaking with Simas a few weeks ago about his career, his role here, and his experience with Microsoft as a candidate and employee. It was fun speaking with him and I found his story to be really interesting. I hope you do too! 1. What is your Microsoft Anniversary date? ...
19 Aug 2009
In honor of today's PQO webinar, I thought it appropriate we post more information about one of their products: the handy-dandy FixIt button! This interview comes from an article last month in Network World: Microsoft working on quick-fix capability for IT patch tools by John Fantana Under the...
6 Aug 2009
"Moving from Monologue to Dialogue..."
That's the first half of the title to Toby Richards' recent article, published on the Mountain View, CA Chamber of Commerce's site/newsletter. Toby is the General Manager of Community & Online Support - which is a part of PQO, which if you've spent time here you know is a part of CSS. You can read...
22 Jul 2009
PQO Continued - "What we are creating..."
Here's the third installment of our "guest" posts from the Product Quality & Online blog. Learn how they're helping to evolve our customer service! Like last Thursday's post, this also is written by the PQO General Manager. Once again - here are the open roles in PQO right now: Operations Engineer...
29 Jun 2009
More from PQO...
Yesterday we gave you a snapshot from the Product Quality and Online blog - posted straight from the General Manager herself. Today we bring you more about PQO, this time though we're going in depth with the engineering team. Yes! We do have engineers! You can check back at yesterday's post for the current...
25 Jun 2009
Special Guest Spot from the Product Quality and Online Blog
So a few of the business groups in CSS have their own blogs on our internal server with tons of content about who they are and what they do. Luckily the Product Quality and Online (PQO) blog is sharing some of their work so this post, and a few more over the next few days, features "guest" posts by their...
24 Jun 2009
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