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  • Blog Post: WSJ: Customer Service as a Growth Engine

    Have you had your doubts in the past about customer service value in a company? Does this make you a little leery of looking at roles within a customer service organization? One like, say, CSS? Well then you might want to check out a recent Wall Street Journal article, " Customer Service as Growth Engine...
  • Blog Post: Microsoft & Barbie: Like Peanut Butter & Jelly?

    Well, maybe not at first glance. But, the fine folks over at Mattel are letting the public vote on what Barbie's - culture maven and icon - next big career move will be. Options range from architect to environmentalist to...computer engineer! Which Microsoft certainly has a lot in common with. In...
  • Blog Post: Link: Insight into Microsoft technology & careers

    As I think I've mentioned before on this blog, CSS is part of a larger Services organization. One of our colleagues in Services has also been busy blogging about Microsoft technology and careers. You can find her work over at Insight into Microsoft technology & careers . Charna culls information...
  • Blog Post: All You Need to Know About Microsoft (But Were Too Afraid to Ask)

    Here are some helpful links with more information about Microsoft. Worth a look! (Or two!) · Microsoft Corporate Fast Facts: http://www.microsoft.com/presspass/inside_ms.mspx · Microsoft Annual Report: http://www.microsoft.com/msft/reports/default.mspx · Microsoft Financial Statement s: http...
  • Blog Post: Worldwide Partner Conference

    Every year Microsoft is proud to host its Worldwide Partner Conference. The WPC offers the company and partner community a chance to "network and build connections, share best practices, and learn new skills and techniques." This past month Microsoft hosted the WPC in New Orleans and we thought we'd...
  • Blog Post: Creativity in the face of adversity

    It seems that at least once a week I hear of a close friend, member of my family or neighbor that has lost their job. Experts (whoever these experts are) say that it can take up to 8 months to find a new job. I hear Suze Orman preaching that we all should have at least 8 months of savings to make it...
  • Blog Post: 5 things Microsoft Customer Service & Support is NOT

    I have always enjoyed looking up random email rumors on Snopes or following the crazy antics of MythBusters: http://dsc.discovery.com/fansites/mythbusters/mythbusters.html . · Does eating Turkey make you sleepy? · Do giant Alligators live in our Sewers? · Is Bill Gates going to send me a...
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