A Health Check is a proactive service that delivers prescriptive problem identification and suggested resolution guidance for selected components of a Dynamics implementation. It's designed to uncover potential performance and application configuration risks as well as providing recommendations for any identified issues.
A Premier Field Engineer reviews the hardware, infrastructure, diagnostic tools, and product configuration of the Microsoft Dynamics application. The Health Check provides customers with a detailed analysis of the overall system performance, including the Microsoft Dynamics application servers and the Microsoft SQL Server® database configuration. In addition, the engineer reviews the application configuration within a business system for identification of potential challenges with recommendations on how to adjust. The Health Check gives recommendations in a scorecard deliverable that covers the reviewed components of the Dynamics implementation.
The best times to perform a Health Check are generally before an anticipated busy cycle in a company's business or anticipated growth in the volume of data going through the Dynamics system. It's also commonly used in the user acceptance phase to validate the configuration before go-live and on an annual basis to validate the state of the implementation.
There are several main advantages to a Health Check. One is to uncover potential performance and business processing or operational risks before they happen. Another is to prepare a business for an anticipated busy cycle, growth in the volume of data, or accurate processing of business needs. A Health Check also provides additional perspectives on the health of an organizations Dynamics implementation. In addition, clear recommendations in a scorecard format are delivered, detailing each reviewed component of a Microsoft Dynamics implementation.
The results of the Health Check are shared in a detailed deliverable document which has three sections. The first section is an executive summary which provides a component scorecard, detailing the health of each component reviewed, including a rating of Good, Fair, or Poor that helps determine the next steps in resolution. Next the engineer lays out his/her recommendations and conclusions are given that provide an analysis of performance and preferred practices with Microsoft recommendations. Additionally the document contains many pages of detailed diagnostic information and application configuration settings. It offers significant detail about a customer's implementation and its underlying infrastructure. The engineer will send the deliverable out and schedule a meeting to go through it in as much detail as the customer requires.
If you feel this is something you and your company may be interested in, feel free to email us at PFEDynamics@microsoft.com. For more information, you can see the Microsoft Premier datasheet on the Dynamics Health Check here: http://download.microsoft.com/download/0/9/2/092e42e0-5665-4707-9571-419846126d9f/Sure%20Step%20Health%20Check-Final%20PDF.pdf.