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The Premier Field Engineering (PFE) team at Microsoft is a worldwide organization that provides proactive and reactive services to our customers. We provide technical leadership for Microsoft customers around the world, promoting health in their IT and business environments through onsite, remote and dedicated support services. Our engineers come from a variety of services and external customer backgrounds. Each person's focus is delivering value through the customers' eyes. We deliver planned, proactive services to customers; to Microsoft authorized Partners; and with Microsoft authorized Partners. In addition our team can be engaged to provide a Dedicated Support Engineer (DSE) through a Microsoft Premier contract, providing deep technical expertise over a defined period of time.
Podcast: Microsoft Dynamics® Test and Release Management Service
On January 5th, 2011 Greg Nichols, from the Microsoft Premier Field Engineering team, provided information and answered questions about the Test and Release Management Service for Microsoft Dynamics® CRM.
If your answer to any of these questions is Yes, the Test and Release Management Service for Microsoft Dynamics® CRM is for YOU!
The Microsoft Dynamics® Test & Release Management Service performs a broad, detailed review of your existing methodologies and toolset used for pre-production testing and deployment of change prior to moving application changes into production.
The Test & Release Management Service also examines your current approach and provides high-level Best Practice recommendations in areas crucial to a consistent, efficient Microsoft CRM implementation strategy, including but not limited to:
How the Offering Works
The Microsoft Dynamics® Test & Release Management Service begins with an in-depth survey during which a Premier Field Engineer collects information regarding the existing methodologies and toolsets you use to perform tasks crucial to a stable, performant, and risk-averse deployment.
Once the survey is complete, the Premier Field Engineering Team creates, delivers, and discusses with your team the Service findings via a Test & Release Management Summary and Best Practice Recommendations document.
The Summary and Best Practice Recommendations document provides a “scorecard” evaluating your existing methodologies and toolsets and comparing them to Microsoft and industry-standard best practices. The document also provides a prioritized Risk / Effort / Reward matrix summarizing Microsoft recommendations for consistent Test & Release Management practices. The document will help you evaluate and implement suggested improvements to your existing processes and toolset.
Best Practice recommendations include:
What is needed from your team
Participation of appropriate members of your team in the survey portion of this Service and the discussion of the Service’s findings.
Podcast: Leverage the CRM Performance Toolkit to successfully test performance and manage change
Blog: Microsoft Dynamics® CRM 4.0 Performance Toolkit
Download: Microsoft Dynamics® CRM 4.0 Performance Toolkit
If you feel this Service is something you and your company may be interested in, feel free to email us at PFEDynamics@microsoft.com, or download the descriptive Datasheet!