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The Premier Field Engineering (PFE) team at Microsoft is a worldwide organization that provides proactive and reactive services to our customers. We provide technical leadership for Microsoft customers around the world, promoting health in their IT and business environments through onsite, remote and dedicated support services. Our engineers come from a variety of services and external customer backgrounds. Each person's focus is delivering value through the customers' eyes. We deliver planned, proactive services to customers; to Microsoft authorized Partners; and with Microsoft authorized Partners. In addition our team can be engaged to provide a Dedicated Support Engineer (DSE) through a Microsoft Premier contract, providing deep technical expertise over a defined period of time.
The Microsoft Services Premier support offering is structured hourly as it relates to Dedicated Support Engineers (DSE). To expand on the DSE, the PFE Dynamics team has created a Dedicated Support Engineer Packages document illustrating example scenarios around the value and types of Microsoft Dynamics services customers can expect from a Dynamics DSE and how customer needs correlate to hours. When reviewing the example scenarios, you’ll notice Dynamics PFEs perform service delivery planning as it relates to the Dynamics implementation and are experienced in delivering on proactive services ranging from infrastructure design, deployment health, performance, upgrade assistance & planning.
Keep in mind the Microsoft Dynamics DSE examples are just that, examples. The scenarios will continue to evolve with our customers and we are happy to talk with you or assist with additional customer-specific details. Contact us at PFEDynamics@microsoft.com.
PFE Dynamics has released a podcast and blog about the Performance Analyzer tool for Microsoft Dynamics. It’s interesting to listen and read about easy partners and customers access to the tool and how the PFE Dynamics team uses it extensively to help customers with performance. [downloadable from the Code Gallery in MSDN].
Dynamics PFE, Rod Hansen, mentions something in the podcast that stands out; paraphrased here, “we want our customers and partners to learn and use the same tools Microsoft uses so we can talk in the same language.”
If customers want to learn how to use the tool, sometimes referred to as “Dyn Perf”, the PFE Dynamics team has a Microsoft Dynamics® Performance Hands On Lab service. A Dynamics Premier Field Engineer will train your DBAs and application developers by reviewing current customer data and using the tool to identify/remediate performance issues in real-time. If you have questions, contact us at PFEDynamics@microsoft.com