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The Premier Field Engineering (PFE) team at Microsoft is a worldwide organization that provides proactive and reactive services to our customers. We provide technical leadership for Microsoft customers around the world, promoting health in their IT and business environments through onsite, remote and dedicated support services. Our engineers come from a variety of services and external customer backgrounds. Each person's focus is delivering value through the customers' eyes. We deliver planned, proactive services to customers; to Microsoft authorized Partners; and with Microsoft authorized Partners. In addition our team can be engaged to provide a Dedicated Support Engineer (DSE) through a Microsoft Premier contract, providing deep technical expertise over a defined period of time.
The Performance Hands On Lab is an in-depth training session for learning the tools and techniques used to help identify and eliminate performance bottlenecks on computers running Microsoft SQL Server and related applications. This proactive service can be scheduled any time during implementation to optimize performance, from user acceptance testing through operation.
Data collection is performed on the production system using proven tools. The Performance Hands On Lab provides fast and easy data collection with minimal impact on the production servers. The hands on lab method provides real-time troubleshooting of the actual production system. This way a customer's staff is able to learn not only theory and process but also how to resolve real production performance issues. The techniques can also be applied during the development and implementation of new modules, functionality, and customization. A Premier Field Engineer will spend a week onsite with the organization working with IT staff, database administrators, and developers of Dynamics applications.
The Hands on Lab is designed to be a flexible service where the Premier Field Engineer can focus on the most pressing performance needs. The engineer can also take additional time to focus on the learnings the customer staff needs to run their application more efficiently.
A typical week will include time spent on the following topics:
At the conclusion of the service, the engineer will provide a deliverable document that outlines the remediation steps and key recommendations along with resources that the customer can use to extend their knowledge on the maintenance of the system.
We've received great feedback from customers on the Hands on Lab services we've performed. Here are a few of the favorite:
If you feel this is something you and your company may be interested in, feel free to email us at PFEDynamics@microsoft.com.
Austin Jones is a Premier Field Engineer (PFE) specializing in Dynamics CRM. Prior to joining Microsoft, he was the Sr. CRM Technical Manager for Tribridge, a gold-certified Microsoft partner. His experience with Dynammics CRM spans implementations of versions 1.2, 3.0, 4.0, and 2011 where he fulfilled project lead, functional analyst, and technical architect roles. His previous role also focused internally to drive CRM development standards/practices, mentor teammates, and establish a library of IP. He has worked extensively with both CRM 4.0 and 2011 SDK's to build sophisticated XRM applications. Two of the more recent XRM solutions he delivered include a call-center enrollment application utilizing ASP.NET + AJAX and WCF, and a cloud-based citizen service 311 solution providing a RESTful WCF API that implements the Open311.org GeoReportV2 protocol.
Austin attended college at the University of North Texas where he received a BBA in Marketing and currently resides in Frisco, TX with his wife and 2yr. old son. When not working (or catching up on sleep), they enjoy running, P90X, and wakeboarding on local lakes.
Jaden Blake is a Premier Field Engineer (PFE) in Microsoft Services focused on Dynamics CRM. He has been working with CRM since version 1.0.
Jaden started working for Microsoft in 2003 on the Commercial Technical Support team as a Support Engineer and later a Technical Lead. His current position is with the Premier Field Engineering team where he is a Designated Support Engineer focused on assisting our Enterprise Premier customers.
Jaden attended college at Dickinson State University where he received a bachelor’s degree in Computer Science and a minor in Mathematics. Jaden has his Windows Server 2003 MCSE and is also certified in Dynamics CRM 4.0 and CRM 3.0.
Outside of work Jaden enjoys being outdoors, playing sports, hunting, and fishing. Jaden lives in Fargo with his wife and daughter.
Arron Jones is a Premier Field Engineer (PFE) in Microsoft Services, specializing in Dynamics AX. Arron has 5+ years of AX Development experience and joined the Microsoft PFE Dynamics team in June of 2010. Arron joined Microsoft with 8 years of programming and development experience, 12 years of experience in business processes development, and 13 years supply chain and manufacturing process experience.
Arron started his Dynamics AX journey in 2008 as a consultant for a Microsoft Business Solutions Provider where he was responsible for programming support for implementation and upgrade projects and was the AX Lead Developer. Arron is certified in Project Management, Microsoft Certified IT Professional: Developer for Dynamics AX, and has a Bachelor of Science degree in Information Technology. Arron currently resides in North Dakota and outside of work enjoys doing small woodworking projects including making pens.
Ajay Singh is a Dynamics AX Premier Field Engineer with Microsoft. He is based in New Jersey. Ajay joined Microsoft in Dec 2009 after 5 years of Dynamics AX experience working in the Partner ecosystem (HCL Hong Kong, Wipro and Tectura). He has been working in Dynamics AX Development, Administration, Support and Dynamics infrastructure setup. Ajay has earned Master in Computer Application from Bundelkhand University, India.
Graham Duncan is a senior Premier Field Engineer (PFE) in Microsoft Global Support Services- PFE EMEA Dynamics, specializing in Dynamics AX.
Graham has over 9 years of experience in AX. He joined the Microsoft PFE EMEA Dynamics team after being a member of AX Support Team in EMEA where he was working as a Proactive Engineer specializing in AX Performanceoptimization and Infrastructure Design.
Prior to joining Microsoft, Graham started his Dynamics AX journey as a technical consultant for UK MBS partners.
Shmuel is a Premier Field Engineer (PFE) specializing in Microsoft Dynamics CRM. Prior to joining Microsoft he worked as Developer Team Lead at a Gold Microsoft Partner. Shmuel has been working with Microsoft Dynamics CRM for more than 4 years and has worked on CRM implementation, business analysis, Reporting and project management.
When he is not working he enjoys reading, fishing and camping with his wife and kids.
Treasure is a Microsoft Premier Field Engineer (PFE) specializing in Dynamics CRM, living in South Africa. Treasure has 7+ years of extensive Dynamics CRM experience. He has worked for various Microsoft Gold Partners as a Senior CRM Developer, Technical and Team Lead. Before joining Microsoft in March 2014, he was working for one of South Africa's largest banks as a CRM Architect. Treasure holds numerous certifications in the product and other technologies.
Off work, Treasure flies radio controlled helicopters, writes apps, plays the piano and enjoys quality time with his wife.
Siri is a Premier Field Engineer (PFE) specializing in Microsoft Dynamics CRM. Prior to joining the PFE team she worked as a Technical Architect in Microsoft Dynamics Center of Excellence. Before joining Microsoft she worked for Microsoft partners as a Dynamics CRM consultant. Her work experience involves pre-sales support, technical consulting, solution design, project envisioning, planning, and deployment across multiple industries. She has an infrastructure background with experience of enterprise architecture in complex systems, business and technical knowledge of integrating CRM with the other third party systems, and troubleshooting and solving critical issues.
After living in Indonesia for 2 years working across Asia Pacific, Siri recently moved back home to Norway,where she lives with her husband and their three daughters (and sometimes a dog). Outside of work, Siri loves traveling and spending time with her family and friends.
Elena Sergeeva is a Premier Field Engineer (PFE) for Microsoft Dynamics CRM based in Moscow. Before joining PFE Elena was a Dynamics CRM Partner Technical Consultant (PTC) at Microsoft supporting Microsoft Gold and Silver partners in accelerating their sales, designing and deploying of Dynamics CRM solutions. Furthermore, she was the Secondary Community Champ for Dynamics CRM, acting as technical reference (Point of Contact) for handling CRM requests and leading the project of creating and delivering the global IP content.
Elena has previously worked as a Senior Consultant (and Developer) at a Gold Microsoft Partner and developed solutions for enterprise and mid-size customers (Retail, Manufacturing, Professional Service).
In her spare time she likes reading, cycling, taking photos as well as traveling or spending time with her family and friends.
Elena’s LinkedIn profile is available here
Carson Yeung is a senior Premier Field Engineer (PFE), specializing in Dynamics AX. Carson has 8+ years of AX experience and joined the Microsoft Asia PFE Dynamics team in September 2008.
Prior to joining Microsoft, Carson started his Dynamics AX journey as a consultant for a Microsoft gold-certified partner since year 2003.
Carson now lives in Hong Kong, China, with his wife and 2 kids. Outside work, he enjoys reading, basketball and video games.
Sachin Gandhi is a Premier Field Engineer (PFE) in Microsoft Services, specializing in Dynamics AX. Sachin has 5+ years of AX experience and joined the Microsoft PFE Dynamics team in November of 2012. Sachin joined Microsoft with 10 years of programming and development experience, 8 years of experience in business processes optimization, and over 12 years of supply chain and manufacturing process experience.
Previous to joining Microsoft, Sachin led a development and consulting team for an ISV and developed solutions for the build-to-order manufacturing industry. Sachin started his Dynamics AX journey as an integration lead, where he was responsible for system integration with line of business applications.
Sachin is Microsoft Certified Dynamics Specialist for AX 2012 Trade and Logistics and Installation & Configuration. He is also a Microsoft Certified Professional Developer in .NET and Web development and holds a Masters in Industrial and Systems Engineering from Ohio University. He currently works out of Columbus, Ohio and outside of work, enjoys playing with his 5 year old son.
Hradesh Sharma is a Premier Field Engineer (PFE) in Microsoft Services, specializing in Dynamics AX. Hradesh has 12+ years of experience with Microsoft Dynamics AX and joined the Microsoft PFE Dynamics team in March of 2013. He worked with Dynamics AX in various capacities including End User Implementation for Computer Manufacturing Industry, Product Architecture, Development and Delivery for Microsoft, Implementation Consulting for Energy and Forest products Industry, now instrumental in Operational excellence for Microsoft Dynamics AX customers. Other than ERP he developed and implemented successful Global Financial Messaging applications for Citibank and Citicorp business entities.
Hradesh currently possesses Microsoft Certified Dynamics Specialist certification in various areas of the application – Trade and Logistics, Financials, HRM, Payroll, Development, Installation & Configuration, and Managing Microsoft Dynamics® Implementations.
Hradesh holds a Bachelors’ degree in Business Administration and currently works out of Vancouver, British Columbia, Canada. Outside of work, he enjoys hiking, running and biking.
Charlotte Rowe is a Microsoft Premier Field Engineer (PFE) specializing in Dynamics AX living in the UK.
She joined Microsoft two years ago as a Technical Support Engineer supporting Dynamics AX. Prior to that Charlotte graduated with a First Class Honour’s Degree in Computing from Bournemouth University, which included one years internship with Microsoft as a Support Engineer also for Dynamics AX.
Charlotte has a big passion for technology, however in her spare time likes traveling, going to the gym and driving fast cars round track
Jiishnu is a Microsoft Premier Field Engineer specializing in Microsoft Dynamics CRM and AX and is currently based in Singapore. Jiishnu has 7 years plus of experience with more than 3 years on Dynamics CRM. He started his journey in Microsoft in November 2008 in the Technical support team. In March, 2012, Jiishnu moved into the Premier Field Engineering team in India and now he is a Premier Field Engineer in Singapore.He has been working on proactive as well as reactive deliveries on Dynamics CRM and AX for Premier customers.
Besides work Jiishnu spends most of his time with his 3- year old son and his wife. He also likes watching movies, travelling, and researching on automobile.
Fadi is a Premier Field Engineer (PFE) for Microsoft Dynamics CRM. Prior to this he worked as a Partner consultant at Microsoft Partner Services. Before joining Microsoft he worked at Microsoft partners in several positions including people management, project management, presales, consultancy, and training. Fadi has experience delivering services over Microsoft technologies to enterprise and midsize organizations in various sectors like Government, Financial Services, Hospitality, across different cultures and countries all over EMEA including UK, Ireland, Egypt, Saudi Arabia, Gulf, South Africa, and many others. He has achieved several professional certifications throughout his career like PMP, ITIL, MSF, MOF, MCSD early Achiever, and has been MCT since 2001.
Fadi is based in UK and is married and has 2 kids. He enjoys travelling and watching movies.
Aaron Vandiver is a Dynamics AX Premier Field Engineer with Microsoft. He is based in Chicago, IL and has lived in that area all of his life. Aaron joined Microsoft in July 2013 after 6 years of working for two different Dynamics AX Microsoft partners as a Functional Consultant. He specializes in Dynamics AX Finance in the area of GL, AR, AP and Inventory. Aaron attended Northern Illinois University where he earned a BS in Accountancy and a MS in Management Information Systems. In his spare time he enjoys playing golf and going to Chicago Cubs games!
Kim Johnson is a Premier Field Engineer (PFE) for Microsoft Dynamics CRM. Kim started with Microsoft in 2005 as a Support Engineer for Dynamics GP on the Financials team. In 2006 she moved to the Deluxe team and supported both the functional and technical side of Dynamics GP. Kim starting working with Dynamics CRM in 2008 as a Support Engineer and in 2010 moved into a Partner Technical Consultant (PTC) role where she supported Microsoft Gold and Silver partners. Kim was also the Specialization Lead for Dynamics CRM, leading the global community of CRM PTCs as well as creating and delivering workshops.
Kim attended college at Minnesota State University Moorhead and earned her Bachelors’ degree in Mathematics. She resides in Glyndon, MN with her husband and son. Kim’s LinkedIn profile is available here:
Brandon Kelly is a Premier Field Engineer (PFE) focused on Microsoft Dynamics CRM. Brandon started his career in 1998 in software development and has built applications and systems with .Net technologies since 1.0. In 2008, Brandon shifted his development focus to building custom applications using Dynamics CRM and has focused on CRM-based solutions since. Prior to working for Microsoft, Brandon was a manager for a Microsoft gold-certified partner where he architected and led technology projects inside the organization and for outside customers. Brandon also is a frequent speaker for a number of developer and IT-focused community efforts, and was a Microsoft MVP in 2011.
Brandon’s LinkedIn profile is available here: http://www.linkedin.com/in/brandonkellyrx
Sarah Champ is a Premier Field Engineer (PFE) focused on Microsoft Dynamics CRM. Sarah has been working with Microsoft Dynamics CRM for the last four and a half years, working with versions 3.0, 4.0 and 2011. Sarah’s background includes CRM implementations, business analysis, data migration, reporting and project management. Prior to working for Microsoft, Sarah was a Supervisor for a Microsoft gold-certified partner where she managed and led technology projects for customers.
When she is not working she enjoys running, cycling and spending time with her husband and their family and friends.
Chip Taylor is a Public Sector Premier Field Engineer (PFE) in Microsoft Services focused on Dynamics CRM. He has been working with CRM since version 4.0. Chip joined the Microsoft PFE team in March of 2012 as the first transactional PFE for Dynamics CRM in public sector. Before Microsoft, Chip worked for L-3 Communications and led a Dynamics CRM development team for three years.
Chip resides in Fayetteville, NC with his 9 year old son. He enjoys camping, playing online games, and other outdoor activities.
Amy Flowers is a Premier Field Engineer (PFE) in Microsoft Services focused on Dynamics AX, working with versions 3.0, 4.0, 2009, 2012 and 2012 R2. Amy has 7+ years of AX experience, primarily focusing on functional areas with a specialization in Human Resources, Payroll, Workflow, Project and Finance modules. She started working for Microsoft as a Support Engineer on the AX North America support team in January of 2008 and joined the PFE team in February of 2012. Amy is a Designated Support Engineer focused on assisting our Enterprise Premier customers, and is a Microsoft Certified Dynamics Specialist in Managing Microsoft Dynamics® Implementations, Microsoft Dynamics® AX Project Series, Microsoft Dynamics® Human Resource Management, and Microsoft Dynamics® AX Financials.
Amy attended college at Minnesota State University Moorhead and earned her Bachelors’ degree in Graphic Communications - Multimedia Development. She resides in Fargo, ND and in her free time enjoys spending time with her daughter, reading, watching movies, and various multimedia projects, scrapbooking and photography.
Chip Anthony is a Premier Field Engineer (PFE) in Microsoft Services, specializing in Dynamics AX. Chip began working with AX as an Escalation Engineer in 2007 focused on the functional areas of Supply Chain and Manufacturing. Chip joined Microsoft in 2003 as an Escalation Engineer for Dynamics SL.
Chip has nearly 20 years of experience with ERP software, focused on solutions for manufacturers. This includes being a Development Manager at Symix and overseeing the development of SyteLine. As a principle at JAAS Systems, Chip developed an ISV solution for manufacturers that was integrated to Dynamics SL. He was also a Senior Manager of Development at Exact Software (Macola).
After living in Fargo for over 8 years, Chip recently moved to Wichita, KS where he lives with his wife of 22 years and two daughters that are attending college. Outside of work, Chip enjoys working around the yard and spending time with his family.
We're new to the blogosphere as a Premier Field Engineering Dynamics organization. We've been out on the web for a while, but it was time for us to create our own dedicated presence so we can share information about the team and provide additional technical expertise to our customers and partners. We'll be continuing to provide content across Dynamics out here on the site including the five Dynamics products - AX, CRM, GP, NAV and SL as well as information about what services are available for customers. Our organization has developed proactive services to assist customers across these product lines and we'll share information we gain as we work with customers around the globe.
We have been on Twitter for several months now, but we'll plan to turn up the dial now that we will be posting more frequently to other sites: http://twitter.com/pfedynamics
We are on Facebook if you want to become a fan: http://www.facebook.com/pfedynamics
We have created several blogs on MSDN regarding our different topics of expertise:
You can find out more about what our team offers on the Microsoft Premier website at http://www.microsoft.com/microsoftservices/en/us/support_premier_addons_dynamics.aspx
We look forward to sharing this journey with you - please feel free to reach out anytime you have feedback or suggestions on content.
With the Performance Review for Microsoft Dynamics, Premier Field Engineers perform a detailed review of a company's system performance in order to optimize the performance of the application. This service is done anytime during the implementation to ensure performance optimization. The service can be performed onsite or remotely and is available for Dynamics AX, Dynamics CRM, Dynamics GP, Dynamics NAV and Dynamics SL.
The Performance Review can be either a proactive service or a reactive service. If a company is anticipating a busy season, a Performance Review is a great proactive way to ensure a company's application is optimized and able to handle the extra stress. If a company is experiencing poor performance and need to alleviate bottlenecks, the Performance Review is a great reactive service to get those issues taken care.
Three Ways a Performance Review Can Help
The first step in the Performance Review is to understand and pinpoint the exact problems a customer is having. Engineers review the customer's hardware infrastructure and server layout, looking at the performance of those server components to make sure the performance issues are not hardware related or due to a poorly configured system.
Next, the Premier Field Engineer installs tools to help monitor the performance of the system. This toolset will gather information about the customer's system, searching for bottlenecks and other issues that could be hindering their system from performing at its optimal level. The toolset will monitor the system during normal business operations in order to gather usage information under a typical load.
After the data has been collected from the system, the Premier Field Engineer will review and highlight those issues that pose the biggest risk to the system. Engineers then provide suggested resolutions for issues in order of importance. The resolution will consist of changes to the system configuration, SQL queries or SQL indexes that may need to be changed. Additionally, there may be functionality versus performance trade-offs that need to be discussed.
The deliverables for this service consist of two elements - the first will be queries which can be used to improve performance right away. These will be queries that create additional indexes or modify existing indexes or suggested changes to existing queries. The second component will be a deliverable document which outlines the recommended changes to the system to achieve optimal performance.
If you feel this is something you and your company may be interested in, feel free to email us at PFEDynamics@microsoft.com.