Windows Live Photo & Video Blog

Official blog for the Windows Live Digital Memories Experience team

Beta FAQs

Beta FAQs

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We've already gotten a ton of great feedback from people using the beta. We've also gotten a bunch of great questions. Here are answers to some of the more frequently asked questions.  

Q: Will Windows Live Photo Gallery add support for x64 before RTM?

(from the release notes) 

64-bit is not supported for Beta 2
Beta 2 does not support a 64-bit installation; however the final version of Windows Live will support 64-bit (with the exception of Family Safety). You have the choice of either continuing to run the Beta 1 versions of Windows Live or you can uninstall all Windows Live applications and reinstall the released versions. For more information see KB Article 938275.

Q: Are there localized version planned in the near future? If yes, what languages and is there a schedule?

Windows Live Photo Gallery is localized to the same set of languages as Windows Vista.

Q: Can you help me fix this? Every time I pull a photo up in windows photo gallery, the whites show as yellows and the colors are all yellow.

(from the release notes) 

Images may not display correctly
Images may display incorrectly when a defective color profile is installed as a Display Profile. The Windows Live Photo Gallery Viewer respects color profiles—defective profiles will cause the system to display images incorrectly. The solution is to remove the association of the display with defective display profile and return to the default display profile of sRGB.

In Microsoft Windows Vista:
1. Click Start and then Control Panel.
2. In the Control Panel click Hardware and Sound and then click Color Management.
3. In the Color Management settings dialog click the Devices tab:
4. Select your display in the Device list. If your system has multiple video cards and/or multiple displays, be sure to select the display which is exhibiting the issue.
5. Ensure “Use my settings for this device” is selected.
6. Under Profiles Associated with this Device, remove the profile (or profiles) listed in this box by selecting a profile and click Remove.
Once complete, the box will be empty, ensuring any and all defective profiles have been removed.
7. Click Close.

In Microsoft Windows XP:
1. Click Start and then Control Panel
2. Click Appearance and Themes and then click Display.
3. In the Display dialog, click the Settings Tab and then click the Advanced button.
4. Click the Color Management tab.
5. Under Color profiles currently associated with this device, remove the profile (or profiles) listed in the box by selecting a profile and clicking Remove. Once complete, the box will be empty, ensuring any and all defective profiles have been removed.
6. Click OK.
7. Click OK. 

Q: I live in France and when I want to get prints of my pictures, your only available stores are in the US. In France, you could contact or Photoways, great photo prints providers.

Live Photo Gallery has several options for printing your photos not only in your own country but in countries around the world.  For you, because you live in France and want to print your photos in France, you first need to ensure that your location settings are set to your local country.  To do this open your control panel, click on regional and language options, and in the location tab, select your country.   Once you have set your country to France, then you can choose from the 3 partners who show up:  Photo Station, Schlecker, and Extrafilm.  

Another interesting way you can use this capability is to print photos in other countries.  If you are, say, from Japan, however live in the US, you can set your location to Japan and print directly to any 7-11 store in Japan.  Then you send your parents an email and tell them to go pick up their prints.  It’s a snap!

Q: I want to use the new Windows Live Photo Gallery Beta, but I'm concerned about compatibility of tags down the road with Vista -- I'm glad Vista doesn't use sidecar files.  Is Windows Live the same in that regard?

Both the Windows Vista Photo Gallery and the Windows Live Photo Gallery use the same underlying technology to read and write photo metadata (WIC). Files should be 100% compatible between the two applications (and any other application that uses WIC to read or write metadata).

Keep the questions and comments coming! If you run into an issue with the beta, let us know at

 - pixblog