Customers have reported issues installing KB2572067 on some of their devices –Windows Update keeps installing the package over and over again, and installing it manually produces  a System Exception error window displayed, Error Code: 65535, Error Message: System Error once you try to run it.

It appears to be unique to the logic of the update itself- see the following links from previously resolved bugs with similar symptoms:

The update can be installed successfully using the following steps:

  1. Install .NET Framework 1.1 redistributable

  2. Install .NET Framework 1.1 SP1 (KB867460)

  3. Download KB2416447 and save to disk, but do not run the update directly

  4. Extract the contents of NDP1.1sp1-kb2416447-x86 to a local folder. To do this perform the following command from a command shell.

NDP1.1sp1-kb2416447-x86.exe /extract c:\kb2416447

This will extract the file ndp1.1sp1-kb2416447-x86.msp from the EXE and place it in the folder c:\kb2416447

Now run ndp1.1sp1-kb2416447.msp either from the command shell or by double clicking on the msp file in explorer. This should allow KB2416447 to install successfully.

- Lynda

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