In a suggestion I responded to (FDBK17182: “Hire more people, so you can fix more of customers’ suggestions”), Phylum asked me to clarify a comment I made about fixing bugs and suggestions in a future release – he asked whether I met the next official...

Ranking bugs/suggestions by average score*number of votes is wrong and we finally fixed it! I apologize for not following up on this sooner. This fix has been in the works for sometime and unfortunately the bug was not updated for those of you that added...

It’s simple, we let the customers tell us the priority of the issue. We’re basing the priority value on the customer average rating and number of votes. Here’s an example: Priority 1: Average vote value is 4.5 or higher and 6 or more people have voted...

For every bug or suggestion submitted in the PFC, you are required to vote. How do you decide if an issue is a 1 or a 5? Does a 3 rating for a suggestion mean the same thing as a 3 for a bug? Here's the concensus internally on what the ratings should...

Bugs Internal MSDN PFC Suggestions Internal MSDN PFC Active 15% 12% Active 9% 6% Fixed 43% 30% Fixed 12% 11% Not Repro 8% 20% Not Repro 2% 4% Won't Fix 8% 5% Won't Fix 23% 17% Postponed 4% 4% Postponed 17% 29% By Design 8% 13% By Design 7% 15% External...

If you compare the rate of resolutions for just valid bugs (meaning reproducable, not by design, and not duplicate) submitted by customers versus the internally submitted ones, the fix rate is almost the same and we're "Won't Fix"ing fewer customer issues...