Recently I opened a discussion on the Microsoft responses to issues posted in the PFC. One question we’ve been grappling with that’s related is how to resolve bugs that repro on the original build the customer reported the issue for, but on our latest...

Since the MSDN Product Feedback Center was launched publicly at the end of June with the Visual Studio 2005 Beta 1 release, we’ve received a lot of great input from customers. So far we’ve fixed 24% of the bugs filed. Here’s some insight into how you...

As the Product Feedback Center team plans upcoming releases, we have been brainstorming and prioritizing improvements to address the major pain points customers and product teams have experienced since the site went public at the end of June. Though the...

As with any major release, the release of Visual Studio 2010 SP1 is likely to raise questions about compatibility with existing releases, particularly the out-of-band and pre-release copies of our products. The Visual Studio SP1 team has done a lot of...

Josh Ledgard wrote a great 4 part series on transparency and implications for customers and corporations. The PFC is an excellent study of the points on benefits and fears associated with increased transparency. The PFC by nature exposes all the problems...

Ranking bugs/suggestions by average score*number of votes is wrong and we want to fix it. The solution I propose would allow for tracking of several buckets of bugs and suggestions. Ideally the PFC should have a robust statistics area showing various...

In a suggestion I responded to (FDBK17182: “Hire more people, so you can fix more of customers’ suggestions”), Phylum asked me to clarify a comment I made about fixing bugs and suggestions in a future release – he asked whether I met the next official...

Ranking bugs/suggestions by average score*number of votes is wrong and we finally fixed it! I apologize for not following up on this sooner. This fix has been in the works for sometime and unfortunately the bug was not updated for those of you that added...

Visual Studio 2005 Beta 2 will be releasing soon and with many customer bug fixes and suggestions incorporated. Hundreds of bugs were fixed only because they were found and reported by customers. We've fixed about 75% of the fixable customer reported...

It's been a few months since we've shipped Visual Studio 2010. We would like to hear what you think so far. Your feedback will help inform the next versions of our products. We do not collect identifying information such as your name, email or IP address...

It’s simple, we let the customers tell us the priority of the issue. We’re basing the priority value on the customer average rating and number of votes. Here’s an example: Priority 1: Average vote value is 4.5 or higher and 6 or more people have voted...

We would like to add a mechanism on the PFC by which customers could rate each Microsoft response they receive to issues they file. In the meanwhile, here are some ideas on what I think we should strive for in terms of response quality. With each response...

In recognition and appreciation for helping make Visual Studio 2005 (Whidbey) an even better product, today we’re kicking off the first Bug of the Week Award! Keep the awesome feedback coming and you too may be a winner. This weeks Bug of the Week “Eagle...

For every bug or suggestion submitted in the PFC, you are required to vote. How do you decide if an issue is a 1 or a 5? Does a 3 rating for a suggestion mean the same thing as a 3 for a bug? Here's the concensus internally on what the ratings should...

Bugs Internal MSDN PFC Suggestions Internal MSDN PFC Active 15% 12% Active 9% 6% Fixed 43% 30% Fixed 12% 11% Not Repro 8% 20% Not Repro 2% 4% Won't Fix 8% 5% Won't Fix 23% 17% Postponed 4% 4% Postponed 17% 29% By Design 8% 13% By Design 7% 15% External...

If you compare the rate of resolutions for just valid bugs (meaning reproducable, not by design, and not duplicate) submitted by customers versus the internally submitted ones, the fix rate is almost the same and we're "Won't Fix"ing fewer customer issues...

Suggestions, though fewer in number than bugs, receive a disproportionate amount of traffic on the PFC. Some issues, such as the C# Edit and Continue suggestion has received over 200 votes and has a long and heated discussion thread attached. Given the...

This week's "Eagle Eye" Bug of the Week Award goes to MSDN Product Feedback Center user “JoeF ” for the bug: Arithmetic operation resulted in an overflow with Int32 This is an interesting hard to find bug. The CLR team is looking at fixing this...

This week's Bug of the Week Award goes to MSDN Product Feedback Center user “Pasi Heinonen ” for the bug: Circular base class dependancy crash the Visual Studio From Cyrus Najmabadi, Software Design Engineer on the C# team: "Interesting bug. As one might...

Your feedback is important to us. Please take 5 minutes - link to the survey and let us know what you think. Visual Studio 2010 Service Pack 1 Beta Survey Thanks!

We are pleased to declare that Visual Studio 2010 Service Pack 1 Beta and the .NET Framework 4 KB2162169 Beta will be supported as a “go live” release. This means that this software has met high standards of quality for a pre-release, and...

Over the past several years, the Visual Studio team has been actively working on ways to hear from you (our customer) and continue to improve our developer tools and frameworks. The Developer Division even built an entire portal (Microsoft Connect ) exclusively...

This weeks Bug of the Week “Most Votes” Award goes to MSDN Product Feedback Center user “kzu” for the bug he posted: Where did components area on Web Forms go?? This bug currently has 152 votes - the most of any bug submitted so far (note this is out...

This weeks Bug of the Week “Eagle Eye” Award goes to MSDN Product Feedback Center user “TAG” for the bug: IDE does not colorize single character classnames if they follow immediately after closing "}" This is a narrow case our internal testing did not...

This weeks Bug of the Week Award goes to MSDN Product Feedback Center user “FransBouma” for the bug: Cursor doesn't remember indentation after enter is pressed This is a good catch that our internal testers may have never found but is important for the...