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CSS SQL Server Engineers

This is the official team Web Log for Microsoft Customer Service and Support (CSS) SQL Support. Posts are provided by the CSS SQL Escalation Services
  • Blog Post: Don’t Rely On a Static IP Address for Your SQL Database

    I’ve seen a number of customers open support incidents because they couldn’t connect to their SQL Database server which was ultimately due to the incorrect assumption that the server’s IP address is static. In fact, the IP address of your logical server is not static and is subject to change at any time...
  • Blog Post: When is throttling in Windows Azure SQL Database really throttling….

    During the course of this year I have spoken at several customer and internal events on troubleshooting the Windows Azure SQL Database environment. As I built my presentations, one of the confusing topics I found was a term used in Azure Database called throttling . It seemed that this term was used...
  • Blog Post: Azure SQL Database Import/Export Service - Change always brings both challenges and benefits

    We recently upgraded the Import/Export Service to v3 of the DAC Framework ( http://technet.microsoft.com/en-us/library/ee210546.aspx ). This aligns the Import/Export service with what shipped with SQL Server 2012. Like all upgrades, this has brought both benefits and challenges. While overall we are...
  • Blog Post: Ack! Where the heck did Azure Reporting and Data Sync go??!?!

    As you might have noticed, we have been moving more and more of our portal functionality to the new HTML5 portal, plus all of our new features are showing up there and not in the original Silverlight portal. Unfortunately, we are stuck for some period of time where some of the features and functionality...
  • Blog Post: Using a Windows Azure worker role to generate reports using Azure Reporting

    While trying to reproduce an issue in Azure Reporting, I found myself building a simple worker role that generated a report using the ReportViewer control in server mode. I found a couple gaps in the overall content available, so I thought I would try to post a more complete example here.  NOTE...
  • Blog Post: Worker thread governance coming to Azure SQL Database

    NOTE: As of 1/10, this change is now live in our datacenters. Starting with the service update that went out recently, soft throttling on worker threads is changing. Over the next few months, soft throttling will eventually be replaced by worker thread governance. In the meantime, users may see requests...
  • Blog Post: Unexpected ALTER DATABASE commands causing availability problems in Windows Azure SQL Database

    UPDATE:  This was corrected in a new build of the Preview Portal that was rolled out at the end of last week. Along with the expected challenges of the services world (rapidly changing features and quick adoption of new services), there are some unexpected ones.  One of the most recent ones...
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