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- What’s New in CRM 2011 And What Has Changed from CRM 4.0 with respect to the client side customizations - Writing Client Side Customizations - The REST/OData Endpoint & JSON - CRM Page Events (The XRM Page Model) - Customizing the Application Ribbons - Customizing the Sitemap...

- Introducing You To The XRM Platform - The What And Why Of XRM: What’s Better Than Using The .Net Platform? - Customizations Possible Using The XRM SDK - Using The Crmsvcutil.Exe Tool - The Client Side Toolkit - Using LINQ To Retrieve Data From CRM - The Portal Integration Toolkit...

- Introduction to CRM 4.0 - Structure of the CRM Product (Multi-Tenancy, Web Services and Type of Installation) - Customizations with Demonstrations - Using the CRM 4.0 SDK - Using Web Services - Server Side Customizations - Client Side customizations - Developing Plug-ins