When a user installs Business Contact Manager for Outlook 2010, they encounter the following error “Business Contact Manager for Microsoft Outlook 2010 is not installed because it or one of its required components failed to install. Click help for...

SYMPTOMS Manage linking and tracking Fails when an Additional MAPI Mailbox (Not Outlook 2010 MultiExchange) is added to an Outlook Profile. The following error is returned when Manage linking and Tracking is selected from the Backstage: "Business...

In prior versions, the only way to disable Business Contact Manager from the Outlook interface was by going to File > Data File Management  > Data Files and removing Business Contact Manager database. In Business Contact Manager 2010, the options...

Issue: Outlook 2013 users are unable to connect to a mailbox present on an Exchange 2003 server and encounter the following error Cause: This is a by design issue .Outlook 2013 has been disallowed from connecting to Exchange 2003 (mailbox, public folders...

When attempting to configure Business Contact Manager, the following error is returned : “Business Contact Manager cannot continue.The following error occurred while looking for databases on your computer: “Attempted to Divide by Zero”...

Issue: Users is unable to print email with BCC list present in “Sent items” folder. Cause: This is a By design issue. Resolution: How to print email with BCC list present in “Sent items” folder. We can successfully print email with BCC by using the way...

When you install Business Contact Manager 2010 (X64), you receive the following message: "You must uninstall other versions of Business Contact Manager before installing this one" Cause The customer had previously installed a 32 bit version of...

When you install Business Contact Manager 2010 , you receive the following message: "You need to restart your computer in order to continue setup" Even if the user clicks on Restart Now and re-runs the installation, the same prompt appears again...

When users try opening an account, they encounter the following message "Could not load an Object because it is not available on the machine" or “Cannot open this form because an error occurred” Cause The issue happens due to corrupt...

  When installing Business Contact Manager 2007 on Windows 7, users might encounter the following message during the installation process: This warning is genuine and applies to all SQL Server editions, including all Express editions. The incompatibility...

With the Ribbon being exposed in Outlook 2010 , the options to enable logging options in BCM 2010 has changed . Below are the steps to turn on BCM logging: Click on File and select Business Contact Manager Scroll down the list and you should see an option...

There are two ways to enable logging in BCM · User Interface · Registry User Interface: To enable logging through the User Interface go to help > About Business contact Manger Check the box that says Enable logging for Business contact...

I have seen a lot of user post this query in the news group ,below is the workaround  to create a New Business contact from the same company · Open an Existing Business contact · Click on the Office Button > Select editor option ·...

Below are the steps to Check for errors in a BCM data base : Go to Business contact Manager > Database Tools > Manage database Under the Backup / Restore tab select the option to check for Errors Note: This option will be grayed out if the user...

When user tries connecting to a local database (hosted on Terminal server) for a user created instance , they encountered the following errors "The database <DATABASENAME> is no longer shared. Only the database owner may connect to the database...

BCM 2010 introduced a new feature, Contact Synchronization. This feature allows a user to synchronize their Business Contact Manager Contacts to an Outlook Contacts Folder.   How does BCM know that an Outlook Contact was synced from BCM?  ...

How to determine the installed version of Business Contact Manager through the registry ? Resolution :   Open registry go to > HKEY_LOCAL_MACHINE > Software > Microsoft > Business Solution eCRM The key below can have one of the following...

Symptoms When you try to add a sales activity, you may see the following error: Only 80 total sales activities can be defined. Please delete other sales activities before adding another. Cause This occurs because Hidden User Field definitions are present...

Symptoms: When opening a Business Contact Manager or a custom Outlook form, the following message is displayed: To help prevent malicious code from running, one or more objects in this form were not loaded. For more information contact your Administrator...

Symptoms: When users launch an Outlook profile that has Business Contact Manager associated with it , they notice duplicate folders for Business Contact Manager in the Navigation pane. Note : Closing and re-launching Outlook or removing and re-adding...

Symptoms: When a user accesses the SQL Database from BCM 2010 and wants to send a Mass E-mail to selected BCM Contacts by performing the below steps: 1. Select Contacts from the BCM Contacts Database 2. In the Ribbon go on Marketing - Mass E-mail 3. Select...

Symptom: When an appointment is marked as "Working Elsewhere" in Outlook 2013..it will not sync with your mobile device, a Windows 7 phone for example. The following synchronization failure message is received into the Inbox. "Synchronization...

Issue\Symptom:   “ .NET Framework" error message when users click on emails in OL2013. All OL2013 user’s affected, but not Outlook 2010 clients. The issue is not seen if the "MS Forefront Identity Manager Add-in" is disabled. Cause...

Issue: Resource mailboxes configured for direct booking aren’t automatically accepting meetings Cause: Direct Booking has been deprecated in Outlook 2013 – Changes in Office 2013 Resolution: Convert the (resource) mailbox from user to a room mailbox....

Issue : In Microsoft Outlook 2013, when you attempt to manually import a nickname cache (.nk2) file using the /importnk2 command line switch, the nickname cache data may fail to be imported, and the .nk2 file is not renamed to .nk2.old as expected. No...