Symptoms When users perform an import / export or tries linking a document to a Business Contact they encounter the following error message “Business Contact Manager could not complete the last action or actions” Cause The issue happens due to left over...

To-Do Bar Peeks Calendar Items that appear in the to-do bar have the right click context menu Items in the pinned calendar peek lack the right click context menu You can drag items onto the pinned calendar peek date picker to create appointments You cannot...

Issue : In Microsoft Outlook 2013, when you attempt to manually import a nickname cache (.nk2) file using the /importnk2 command line switch, the nickname cache data may fail to be imported, and the .nk2 file is not renamed to .nk2.old as expected. No...

Issue: Users is unable to print email with BCC list present in “Sent items” folder. Cause: This is a By design issue. Resolution: How to print email with BCC list present in “Sent items” folder. We can successfully print email with BCC by using the way...

Issue\ Symptom:   "Add to Outlook contacts" and "Look up Outlook contact" are missing when we right-click on the sender's name. Cause: This is a By Design issue Resolution: “The Look Up Outlook Contact” feature has been deprecated...

Issue : Users are unable to view the presence info for an Outlook 2013 client after upgrading from Lync 2010 >  Lync 2013. Cause : The DWORD for "UpAndRunning" for Communicator was set to two even though Lync was set as our default Instant...

Issue: Outlook 2013 users are unable to connect to a mailbox present on an Exchange 2003 server and encounter the following error Cause: This is a by design issue .Outlook 2013 has been disallowed from connecting to Exchange 2003 (mailbox, public folders...

Issue: Resource mailboxes configured for direct booking aren’t automatically accepting meetings Cause: Direct Booking has been deprecated in Outlook 2013 – Changes in Office 2013 Resolution: Convert the (resource) mailbox from user to a room mailbox....

Issue\Symptom:   “ .NET Framework" error message when users click on emails in OL2013. All OL2013 user’s affected, but not Outlook 2010 clients. The issue is not seen if the "MS Forefront Identity Manager Add-in" is disabled. Cause...

Symptom: When an appointment is marked as "Working Elsewhere" in Outlook 2013..it will not sync with your mobile device, a Windows 7 phone for example. The following synchronization failure message is received into the Inbox. "Synchronization...

Symptoms: When a user accesses the SQL Database from BCM 2010 and wants to send a Mass E-mail to selected BCM Contacts by performing the below steps: 1. Select Contacts from the BCM Contacts Database 2. In the Ribbon go on Marketing - Mass E-mail 3. Select...

Symptoms: When users launch an Outlook profile that has Business Contact Manager associated with it , they notice duplicate folders for Business Contact Manager in the Navigation pane. Note : Closing and re-launching Outlook or removing and re-adding...

Symptoms: When opening a Business Contact Manager or a custom Outlook form, the following message is displayed: To help prevent malicious code from running, one or more objects in this form were not loaded. For more information contact your Administrator...

Symptoms When you try to add a sales activity, you may see the following error: Only 80 total sales activities can be defined. Please delete other sales activities before adding another. Cause This occurs because Hidden User Field definitions are present...

How to determine the installed version of Business Contact Manager through the registry ? Resolution :   Open registry go to > HKEY_LOCAL_MACHINE > Software > Microsoft > Business Solution eCRM The key below can have one of the following...

SYMPTOMS Manage linking and tracking Fails when an Additional MAPI Mailbox (Not Outlook 2010 MultiExchange) is added to an Outlook Profile. The following error is returned when Manage linking and Tracking is selected from the Backstage: "Business...

SYMPTOMS When you click on Welcome Center in BCM you get the following script error "An error has occurred in the script on this page" Line 31 Char: 13 Error: The value of the property 'render_welcome_center' is null or undefined, not a Function...

A user who wanted to know how to determine whether a BCM Database was online or offline. The setting is in the registry with these keys/values HKCU\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\<PROFILE>\<GUID>...

Symptoms If you select a Contacts in Outlook right click on the entry,select the option to Create record and then select either of the following. Copy to Business Contact manager Move to Business Contact manager You don't see a menu or list of option...

SYMPTOMS A Warning message appears when deploying BCM customization file using the BCM deployment tool in BCM 2010 with the following command: "C:\Program Files\Microsoft Small Business\Business Contact Manager\deploymenttool.exe" /n "Add...

SYMPTOMS User would encounter the following error message when attempting to perform any activity in the Affected database   CAUSE This was caused by a limitation on the number of ID’s (ie.. Identities) that a table can have in SQL. In this case...

When attempting to configure Business Contact Manager, the following error is returned : “Business Contact Manager cannot continue.The following error occurred while looking for databases on your computer: “Attempted to Divide by Zero”...

BCM 2010 introduced a new feature, Contact Synchronization. This feature allows a user to synchronize their Business Contact Manager Contacts to an Outlook Contacts Folder.   How does BCM know that an Outlook Contact was synced from BCM?  ...

When user tries connecting to a local database (hosted on Terminal server) for a user created instance , they encountered the following errors "The database <DATABASENAME> is no longer shared. Only the database owner may connect to the database...

When users try opening an account, they encounter the following message "Could not load an Object because it is not available on the machine" or “Cannot open this form because an error occurred” Cause The issue happens due to corrupt...