Resolved To Test

Musings of a software tester

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    Dvorak - Week Two

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    This last week was definitely better. I can tell that my muscles are slowly getting new memory overwrites to replace the qwerty ones and I struggle less often with the location of the most frequently used keys. I'm still typing fairly slowly and carefully...
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    Dvorak -- End of week one

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    So, at the end of my first week of Dvorak retraining, I can offer the following observations: Depite the fact I KNOW a key is not where it used to be, my brain fails to override my fingers and I will still try to use the wrong (usually old location...
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    The Great Dvorak Journey

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    So -- after many years of using a keyboard, I find myself struck with a very common affliction in the industry. I've been diagnosed with carpal tunnel, an RSI. As a part of my efforts to avoid really ugly things like surgery, I have decided to attempt...
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    Moved to a New Group

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    Up until about two weeks ago, I was an SDET on the MSN Customer Integration Test Team. Now I'm in working in the land of malicious software - I've joined the group that produces the tools for use against malicious software (spyware, viruses, etc) as...
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    Customer NO Service Rant

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    I can honestly say that I now have a great deal more sympathy for people who say they get absolutely NO help from customer service. Since I am part of a team that focuses on customer scenarios and customer satisfaction, this type of experience really...
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    Why is it so hard for customers to report bugs?

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    After listening to a fellow tester's experiences while trying to report bugs he'd found while using products to those products' manufacturers, I really do wonder why it is SO hard for a user to just report a bug.... Excluding the cases where the person...
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    The Double-Edged Sword of Persona Testing

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    After pondering the recent drives for "personas" testing a bit this weekend, I believe more strongly than ever that, while useful and definitely a step or more above purely functional testing, it is NOT a panacea for customer experience testing. For...
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    Troubleshooting via Script

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    I was recently in a situation where I needed to report an issue with my email server and my experience while attempting to do so really got me to consider the whole concept of turning someone loose with what is basically a script as their troubleshooting...
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