I spend most of my work time troubleshooting or managing the process of troubleshooting technical issues onsite, with the customer teams and with Microsoft’s support people. Doing that so often, I’m found wondering on what knowledge can I take from each...

Very often, I’m asked to troubleshoot some client-side issue regarding web applications. Because, most of those times, I’m not onsite at the customer experiencing the issue, or because often this issue occurs on some remote site or branch...