I just ran a usability study with 9 participants where we asked them to build two forms, one a WinForm and one a Web Form, that had a drop down list that drove the contents of a grid below it. The participants had to figure out how to fill the drop down...

Today I'm sitting in an MVP event and taking notes. I sent my notes to the PM team and they remarked on how many more notes I captured then anyone else who was taking notes. The secret? When users are talking, write down everything they say. Just transcribe...