Here's Emma Williams my former General Manager from when I was on the performance team talking about "MQ" and other things we did in Orcas to improve product quality.
And I want you to know that I'm not recommending her video just because she mentioned me at the end of it. It might have recommended it anyway :)
Maybe. :) I guess we'll never know.
Seriously, how can a person who can read Viking not be interesting? Enjoy!