We’ve heard this one a couple of times recently. You’ve configured your mail server settings in Response Point, provided an email address for your extension, called yourself and left a voicemail to test that everything works. If you received the voicemail in your email, then you’ve done everything fine.
But what if you never received the voicemail in your email box? What’s up with that?
Firstly, check the RP event log to see if RP reported any errors. If you did get an error/warning, try the following:
So what’s the right configuration for your mail server? There are lots of different mail servers out there, so I’ll talk about Exchange 2007 because it’s the latest and (of course) greatest.
(P.S. thanks to Slava for writing the document I plagiarized for this post).