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  • Blog Post: A tip for using Response Point with Exchange 2007

    I posted on using Exchange with Response Point a few months ago: http://blogs.msdn.com/robertbrown/archive/2009/01/14/using-rp-with-exchange-2007.aspx Michael Forester just sent me this helpful note: > Good article but lacks details on how to perfom some of the tasks > which someone new...
  • Blog Post: Sending calls to the auto attendant when the receptionist is on the phone

    Cut/paste from http://telephonation.com/forum?func=view&catid=57&id=1630 Q: (From Bill) We just installed our first response point system and I have a quick question on getting a basic setup configured. The company has a receptionist group setup but if they're on the phone they want the...
  • Blog Post: Response Point technical webinar

    I'll be doing a technical webinar for Microsoft partners this Friday morning. The RP blog already mentioned it , but figured I'd mention it here in case you missed it. Apparently you should click here to register ...
  • Blog Post: Response Point in Comics?

    I was fiddling around with clip-art in Power Point a little while back, and put together some comic strips to illustrate some ideas.  I figured the same technique could be used to demonstrate some Response Point concepts.  Here are some first attempts.  They could definitely use proper...
  • Blog Post: Quick tip - forwarding voicemail to multiple email addresses

    Need your Response Point voicemail to go to more than one email address? Just enter multiple addresses, separated by semi-colon. For example: Don't recognise this screen? It's part of the Response Point Assistant. Take a look at this video about using Assistant . The video's about 7 minutes...
  • Blog Post: SP2 has been updated to support speech barge-in

    You wanted barge-in back. We heard you. It's back. Response Point SP2 now supports speech barge-in as a checkbox in the Configure Automated Receptionist dialog box: To install it.... Rather than supply a separate patch that would need to be applied every time you installed SP2, we've slip...
  • Blog Post: Making 911 calls over VPN

    We've had a few questions about this, so I want to clarify. When a 911 call is placed from a remote phone over a VPN using Response Point , the following sequence occurs: 1. A recorded message is played: “Unable to determine your current address. Please provide your address to the emergency services...
  • Blog Post: Streamlining your Automated Receptionist Greeting

    (Don't ping me on barge-in right now - or at least, if you do, I don't have any more info yet. Hopefully soon. UPDATE 3/14/09: barge-in is supported in SP2 ) In the meantime, here's a nice technique for streamlining your Automated Receptionist greeting. (UPDATE 3/14/09: This is a good technique in...
  • Blog Post: Typo in custom URL whitepaper

    There was a typo in the “ Configuring Customizable URLs in Incoming Call Notifications ” whitepaper. It incorrectly said the registry key is: “HKEY_CURRENT_USER\Software\Microsoft\Response Point” The correct key is: “HKEY_CURRENT_USER\Software\Microsoft\ Response Point Assistant ” The whitepaper was...
  • Blog Post: Lots of New RP Technical Content

    Lots of new and useful stuff. On the Response Point web site , click on " Technical & Resources ”: Then “ Learning Resources ” and/or “ Quick Guides ”: The learning resources contain: Whitepapers . Many of these are existing papers that we’ve touched up for SP2, and are worth...
  • Blog Post: Troubleshooting guide for SP2

    Our Response Point SP2 trouble-shooting guide's been updated: http://download.microsoft.com/download/0/7/F/07FBEA5A-FEB7-4B27-92B0-8DD4CC3F3C53/RPTroubleshootingGuide.pdf Among a variety of updated topics, it also has the official word on Exchange 2007 integration, which I also posted on a few weeks...
  • Blog Post: It’s Here – Response Point SP2

    http://www.microsoft.com/responsepoint/SP2/default.aspx What’s new? The most visible new capabilities are: Intercom Remote phones can connect over a VPN The auto attendant can switch on/off automatically, according to a schedule. There’s also a more detailed list . I’ll do some...
  • Blog Post: Trouble-Shooting Speech Recognition

    (UPDATE 3/14/09: take a look at the 10 ways to optimize speech recognition quick guide.) There have been lots of posts all over the web about how cool Response Point ’s speech recognition is. But every now and then somebody tells us it’s not working out so well for them. If you know somebody who’s...
  • Blog Post: Using Response Point with Exchange 2007

    We’ve heard this one a couple of times recently. You’ve configured your mail server settings in Response Point , provided an email address for your extension, called yourself and left a voicemail to test that everything works. If you received the voicemail in your email, then you’ve done everything fine...
  • Blog Post: New RP ITSP in Canada

    Good news for Canadian RP customers. Canadian ITSP SMB Phone recently completed their Response Point ITSP certification and is now providing digital phone service with RP in Canada. http://smbphone.ca/
  • Blog Post: Free Webinar on Response Point & Related Stuff

    I hear Tom's webinar series is worth attending: http://www.techtionary.com/microsoft/webseminars/ https://training.partner.microsoft.com/plc/details_nochrome.aspx?publisher=12&delivery=255099 https://training.partner.microsoft.com/plc/details_nochrome.aspx?publisher=12&delivery=255100
  • Blog Post: RP Extension Ninja Skills

    In Response Point, an "extension" isn't a physical phone. It's a user. You create users for the various employees and roles in your company, and you assign them to phones. If you want to get fancy, you can even put more than one user on a phone, or a user on multiple phones. Why? Well it turns out this...
  • Blog Post: Quick reference for making phone calls

    Here's another helpful page from the RP help files. It contains voice commands and their equivalent key strokes. Quick Reference: Phone Calls A Response Point phone has all the familiar buttons, plus a special button for accessing the Automated Receptionist and voice dialing. ...
  • Blog Post: Forwarding Voicemail to Email

    I get asked this one fairly often: "how do I configure RP to send my voice mails to my email?". You need to do two things: Go into the Administrator app and configure RP with the details of an email server it can use to send voicemail. The Administrator help file has a great topic on this, which...
  • Blog Post: Voice Mail Capacity on Response Point

    Here's a popular question: how many minutes of voice mail does Response Point hold? We compress voice mail down to about 100KB/minute. The current breed of Response Point base units reserve 100MB for voice mail. That's about 1000 minutes of voicemail - or about 16 hours, 40 minutes. Voicemail is...
  • Blog Post: Using Response Point with ISA

    In Response Point Service Pack 1, we added support for “SIP trunking” – the ability to hook RP up to a voice-over-IP provider on the Internet rather than using a traditional phone service. One question we’ve often heard is how to configure ISA to support RP’s SIP trunking (ISA is Microsoft’s “Internet...
  • Blog Post: Branch Office with Response Point SP1

    We’re often asked whether and how Response Point supports branch office configurations. We have a lot of enhancements planned for this area, but here’s something you can do right now with Service Pack 1, which should satisfy some basic branch office expectations. If you follow these steps, you’ll be...
  • Blog Post: RP utilities?

    Wow - it's been too long since I posted to this thing...what a slacker I am... trust me, I was hard at work on SP1 :) A few folks have asked me recently about the possibility of some extra tools and utilities for Response Point . I must confess I always had a soft spot for the Win 95 and NT4 resource...
  • Blog Post: Alternatives to analog lines?

    I recently received a mail asking me about ISDN PRI. It's an effective way to get lots of lines into your business. But in Response Point we're targeting smaller businesses that typically only have 3 or 4 lines, for whom analog lines are the typical solution. This doesn't mean support other types of...
  • Blog Post: Response Point and Office Communications Server

    Another popular question I've received is along the lines of "how does Response Point relate to Office Communications Server?" Eric Swift addresses this question in a recent post to the Unified Communications Group Team Blog .
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