Saw this great article on Microsoft Press pass: Windows 7: The Next Generation of Customer Support: Automated diagnostics, new online forums, and “Fix its” in Windows 7 help customers help themselves.

“Traditional live support via the phone, e-mail and chat are still there, but so are a host of resources, many available through a new online forum. There is support through Twitter, a library of software “Fix its” that can solve problems with a single click, and other diagnostic and repair tools available directly through Windows 7 itself.”

Also love the little Evolution of Microsoft Customer Support silverlight app

Some of the self help features for Windows 7 include:

Rob

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