Why can't I find or install an app from the Windows Store?

  • Your preferences might be hiding apps. Set your preferences for the Windows Store.

  • Family Safety settings might be hiding apps because of age rating. Using Family Safety settings with the Windows Store.

  • Not all apps are available in every country or region.

  • The payment method associated with your account isn’t from the country or region you’re in. Change your home location

  • For some reason the app is no longer available in the Store.

  • Your PC’s processor is incompatible with the app.

  • Your PC doesn't meet the system requirements for the app.

  • Why can't I find or install an app from the Windows Store?

    Get more help for the Windows Store

    Rob