Today we announced the general availability of Microsoft Dynamics CRM Online, an on-demand customer relationship management service hosted and managed by Microsoft. The new Internet service delivers a full suite of marketing, sales and service capabilities through a Web browser or directly into Microsoft Office and Outlook.


You can learn more about Microsoft’s strategy for delivering next-generation CRM solutions from a new webcast featuring Microsoft CEO Steve Ballmer and Martha Rogers from the Peppers and Rogers Group.

Microsoft Dynamics CRM Online is initially packaged in two service offerings:

Microsoft Dynamics CRM Online Professional delivers a full suite of CRM capabilities with extensive configurability and extensibility options. Businesses get 5 GB of data storage, 100 configurable workflows and 100 custom entities. The Professional edition is priced at $44 per user per month, with an introductory offer of $39 per user, per month.

Microsoft Dynamics CRM Online Professional Plus delivers all the capabilities of the Professional version plus offline data synchronization with expanded data storage, workflow and customization options that give businesses 20 GB of data storage, 200 configurable workflows and 200 custom entities. The Professional Plus edition is priced at $59 per user per month.

Microsoft Dynamics CRM 4.0 is available in three deployment models (Power of Choice – On-Premise, Partner-Hosted, Online). See here for comparing extensibility features.

To learn about Microsoft Dynamics CRM and to sign up for the new online service, customers can visit or call (877) CRM CHOICE (276-2464).

Early Adopter ISVs can request their Architect Evangelist, to be nominated for a 12-months free account with 20GB storage and offline sync for development purposes.

Sanjay Jain

Microsoft Dynamics ISV Architect Evangelist

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