Community Leadership Summit banner

Jono Bacon, the community manager for the global Ubuntu community, organized the first Community Leadership Summit for community managers to come together and share ideas. I loved the fact it was run as an unconference or open space. I get so much more high quality information from open spaces than I do from traditional style conferences. The saying that the room knows more than the speaker is very true. Just attended an unconference for proof.

It’s been a long time since I’ve attended a conference where all we talked about was community. It was a totally re-energizing experience (as if i needed more energy). Pictures at bottom of blog post.

I hope folks from #cls will swing by the Microsoft booth at OSCON on Weds and Thurs to say hi as i wear my CodePlex banner as a cape. I’m jealous of the Brazilian flag guy. (you had to be there for it.)

Quotes

  • “Understanding community is about understanding the human condition.”
  • "Everybody deserves to have a great community."
  • "Don’t cut people off before they have a chance to grow.” 
  • "It takes a village to build a program."
  • "It’s amazing what people will do to get a badge on a forum site. If it worked in kindergarten, it will work forever."
  • "Marketing should not be allowed to use the word ‘community.’ They should especially be banned from using the phrase ‘join our community."
  • "In today’s online world we speak glob-ish as our default language"
  • "People like people who help them."

Other Takeaways

  • We need to design a reputation system that goes beyond just what the person does online. We need a way to track offline events, like running user groups, public speaking events, etc.
  • Similar to design personas, we need personas for members who participates in our online communities so we know how best to engage and empower them.
  • You have to assign tasks to community members to make them feel inclusive. Otherwise saying "look at the list" will cause them to leave.
  • People don’t want to take surveys when they are upset with your product. It’s like pouting. You got to make the feedback channel personal.
  • Empower people by asking them “what do you like doing? what do you do best?” The example used here was in a user group meeting, an attendee who wasn’t technical turned out to be a professional meeting organizer. They were significantly more productive in that meeting because of her help.

Misc

Pictures

The Microsoft (Microspotting.com) “I am the empire” t-shirt and the Free Software Foundation’s GPLv2 t-shirt.

I am the empire t-shirt with the Free Software Foundation GPLv2 t-shirt

Picture of the CodePlex agile talk suggestion

DSC03641

Thanks again Jono and everyone who helped put together this summit. It was awesome!