I am a Support Escalation Engineer in the Developer support group with Microsoft GTSC. My job involves helping our customers with complex issues related to IIS, ASP and ASP.Net. I am a Computer Engineer (B.E.), did my graduation from one of the premier Engineering institutes in India. I have been working in the IT field for over 7 years now.
UPDATE: I have moved on from PSS to Consulting role within Microsoft from Jan, 2011. I am currently working as a Consultant in Application Compatibility team in Global Delivary Org. My role revolves around helping customers migrate from Windows XP to Windows 7 :-).