When using Microsoft Office Communicator 2007 R2, double-clicking a Contact fails to launch a new conversation window. However, you are still able to right-click a Contact, and start an IM session by selecting “Send an Instant Message.”
When double-clicking a Contact, OC 2007 R2 uses XML to initialize a new conversation window, and we’re finding several customers who have incompatible and/or legacy builds of MSXML.DLL that are encountering these failures.
0006f98c 00475448 communicator!CDUIBase<DirectUI::Button>::InitializeFromXML
0006f9c4 00475309 communicator!CRosterContactView::CreateInstance+0x8b
0006f9e4 004dd544 communicator!CContactManager::CreateElement+0xeb
0006f9fc 004dd563 communicator!VirtualListView::CreateElement+0x30
0006fa14 004dc3af communicator!VirtualListView::FillVisibleLink+0x122
0006fa48 004d57db communicator!VirtualListView::FillViewWithoutRefresh+0xbd
0006fa80 004f347b communicator!VirtualListView::FillView+0xa9
0006fa90 004f3489 communicator!VirtualListView::OnThaw+0x30
0006fa98 00482d69 communicator!Freezable::Thaw+0xf
0006facc 0046cd9c communicator!CContactGroupItemBase::AddItemAtIndex+0xba
0006fadc 0046d13e communicator!CContactGroupItemBase::AddItemLast+0x10
0006fb08 0046d0e3 communicator!CContactManager::AddContact+0x57
0006fb20 004b0d40 communicator!CRosterListView::OnParticipantAdded+0x3f
0006fb60 0046d2b1 communicator!CRosterListView::SetContext+0x10a
0006fb94 0046cf79 communicator!CDUIConversationFrame::InitializeChildren+0xd0
0006fbe0 00479f8b communicator!CDUIConversationFrame::Initialize+0x234
0006fc34 0045cba0 communicator!CDUIConversationFrame::EnsureConversationWindow+0xe3
0006fc60 0045bf6a communicator!CDUIConversationFrame::CreateNewWindow+0x76
0006fcac 0045cb89 communicator!CDUIConversationFrame::FindOrCreateTwoPartyConversationWindow+0xde
0006fcd0 00427ba3 communicator!ConvUI_FindOrCreateTwoPartyConversationWindow+0x1e
0006fd68 0055d909 communicator!CSelectedContacts::StartActionWithSelectedContacts+0x1a3
0006fd88 7e418734 communicator!CSelectedContacts::WndProc+0x4e
0006fdb4 7e418816 user32!InternalCallWinProc+0x28
0006fe1c 7e4189cd user32!UserCallWinProcCheckWow+0x150
0006fe7c 7e418a10 user32!DispatchMessageWorker+0x306
0006fe8c 00505efb user32!DispatchMessageW+0xf
0006fed8 005079ac communicator!COcApp::RunMessageLoop+0xa1
0006fee8 00507b85 communicator!ATL::CAtlExeModuleT<COcApp>::Run+0x1e
0006ff18 00507a9c communicator!COcApp::RunApp+0xed
0006ff30 00507a05 communicator!WinMain+0x7e
0006ffc0 7c817067 communicator!__tmainCRTStartup+0x140
0006fff0 00000000 kernel32!BaseProcessStart+0x23
Example incompatible/legacy version of MSXML.DLL:
0:008> lmvm msxml
start end module name
71130000 711b3000 msxml (export symbols) msxml.dll
Loaded symbol image file: msxml.dll
Image path: c:\windows\system\msxml.dll
Image name: msxml.dll
Timestamp: Fri Nov 05 13:10:21 1999 (38230F7D)
File version: 5.0.2919.6303
Product version: 5.0.2919.6303
File flags: 0 (Mask 3F)
File OS: 40004 NT Win32
File type: 2.0 Dll
File date: 00000000.00000000
CompanyName: Microsoft Corporation
ProductName: Microsoft(R) Windows (R) 2000 Operating System
FileDescription: XML OM for Win32
LegalCopyright: Copyright (C) Microsoft Corp. 1981-1999
To resolve this issue, please install XML Version 6.0 and XML Version 3.0 SP7.
Microsoft Core XML Services (MSXML) 6.0
Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7)
Huge credit goes to Dieter Eckstein for this solution!
Thanks so much or this solution! I'm sure it would have taken me weeks to figure this out on my own!
Please try: regsvr32 msxml3.dll to sould be work....
having the same issue, except when i right click and select "send an instant message" i still cannot send a message. also, when i receive a message, i see notification in lower right hand corner, but cannot open a text box to view or reply to the message. i've updated, reinstalled, installed msxml 6.0 and 3.0 sp7, nothing. only happens on one computer but happens in different accounts on that pc.
going to have to reinstall windows i suppose.
Indeed, it appears to be specific to that particular machine. If you'd like assistance with troubleshooting/debugging it, you should engage our Unified Communications Support Team (see http://support.microsoft.com). However, if it's quicker / more efficient to simply wipe the machine, and reload the OS + applications from scratch, I'm not going to argue with that approach. :-)
Thanks so much or this solution! I was not sure of finding a solution while searching.
Suffering the same issue. Windows 7 OC 2007 R2 installed. Can chat with only some of my contacts.
@Galman: Has the workaround not provided relief in your specific case?
When I'm using Microsoft Office Communicator 2007 R2, double-clicking a Contact fails to launch a new conversation window. I am able to right-click a Contact, and select “Send an Instant Message" but I have the same situation (fails to launch a conv. window). It happens for all my contact and its a local problem, it work's for another computer from the network. Windows XP soft.
@Butzelküh : Thanks so much the register DLL method worked for me..
Sorry to say but evn after doing this i face the same problem...
The only solution i found was formatting the sys...
@nsquid same as you.
no any other method to resolve the issue?
Thanks a lot for sharing.. it is working fine
Thanks it works for our user.
Thanks a lot for putting this soltion....