Having difficulty connecting Outlook to Office 365?
Check out our easy-to-use, self-guided walkthrough troubleshooter!
Office 365 Outlook Connectivity Guided Walkthroughhttp://aka.ms/outlookconnectivity
Still having issues? We have a plethora of resources available to resolve your problem:
Office 365: Outlook and mobile device connectivity troubleshooting resourceshttp://support.microsoft.com/kb/2757863
Finally, if your mailbox was migrated from Exchange Online ("EXO") Wave 14 to EXO Wave 15, you may need to update your Outlook profile. This is due to a change in EXO Wave 15 architecture in which we authenticate at the Transport layer (HTTPS) and no longer require RPC authentication (which will cause repeated prompting for credentials).
To fix the Outlook profile:
Props to Ryan Phillips for the EXO Wave 15 info!
Hope this helps,
i forgot my password to log in to my e-mails
Please see the following article to have your password reset:
Do you know a way to change this setting through Group Policy or registry settings?
Check out Stephen Griffin's blog for all things MAPI :)
Also, this Microsoft Outlook whitepaper discusses the PR_PROFILE_AUTH_PACKAGE property:
“Logon network security” drop down corresponds to:
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Profiles\[your profile]\[some subkey]
REG_BINARY value of 01F00080 sets this to "Anonymous"
This is the exact issue I'm facing except I used the Microsoft Office Customization Tool to create a PRF file. I was surprisingly simple, but there was no setting to change "Logon network security" to anonymous. Would you happen to know the value / syntax to add to my PRF file to manually customize it?
Sorry about the delayed reply; unfortunately, I'm not versed in the Office Customization Tool. Encourage you to open a case with Customer Support Services, and reference this discussion. Specifically, see above where we've discussed the Registry Key / value that controls this, but isn't exposed in the Office Customization Tool. Thanks!
Scott - THANK YOU! You're a life-saver.
In your .prf file, you'll need to add the following mapping in section 6, under [Exchange Global Section]:
Note that, as a custom mapping, the name "LogonNetworkSecurity" is actually kinda' arbitrary - I just tried to make it meaningful. The main thing is that it matches-up with the secant part of the process; add the following in section 4, under [ServiceEGS]:
That's been doing the trick for me. I've got a large configuration project for a bunch of non-domain joined computers that presently have Outlook doing POP3 duty, sucking everything down to a local .pst file. So, between a really simple batch script, and a .prf file, I can have them enter their credentials once, then let it auto configure an O365 profile, and re-attach their existing .pst as an archive.
Oops - wasn't signed in for that last comment:
Outlook 2010 SP1 has no option for Anonymous in the "Logon network security" dropdown. This is still a supported version, so what do we do with this? We're getting credentials prompts continuously.
I encourage you to engage Microsoft Customer Support Services (CSS). We should be able to identify which post-SP1 patch your Outlook clients need, or perhaps recommend SP2. I'll leave this to the Outlook experts here in Support.
Thanks Scott. I did and they advised the following:
The page doesn't mention any service packs but the fix ending 623 doesn't seem to install without SP1.
It's frustrating getting part-information from MS and having to spend a lot of time finding out what's wrong while you wait for CSS to get back to you.
This is just for anyone else wondering the same thing.
I can understand your frustration here, and after reviewing the KB article you referenced (support.microsoft.com/.../2687623), I see no mention of SP1 being a pre-requisite. Normally our KB articles call out any pre-reqs that must be satisfied prior to install, but clearly, we've made a mistake on this article. While it may be of little value / consolation to you now, I'll make sure this article is corrected.
Thanks for solution for PRF file.
you are the best!!
Hi -- I have had the same login and password for my work email for two years, but, ever since we switched over to Office 365, when I try to login into my Office 365 GoDaddy account online (not through Outlook), I keep getting this message: "Authentication failed. You entered an incorrect username or password." I have never changed my password and my phone, ipad, personal comp and outlook on my work comp all sync just fine and don't give me error messages like that. What can I do so I can remote access my email? Please let me know. Thanks!
I'm inferring your statement to mean that you're trying to use Outlook Web App (e.g. https://mail.office365.dom or similar)? If so, please be sure to use your e-mail address as your username when you are prompted for authentication.