Microsoft | Embedded Escalation Engineer | Exchange People Groups Team
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Leave the chimney for Santa Claus, not for FAST Search Server 2010
Recently, the FAST Search Escalation Team has begun to see customers encountering a higher-than-expected rate of post-installation configuration/deployment failures due to IPSEC problems. As a follow-up to my previous post (see " We need to talk "), I wanted to call out a very subtle but important point...
10 Sep 2010
How to extract, count, and sort strings pulled from a managed dump file
If these steps look familiar, they’re based off a post I wrote a few years back for parsing Exchange transaction logs. Who knew 1) they’d still be relevant, 2) I’d still resort to such hacky means, and 3) others may actually find value in this ... 1. Download the "Unix for Win32" utilities from...
12 May 2010
Communicator 2007 R2 fails to open new window when double-clicking a Contact
Summary: When using Microsoft Office Communicator 2007 R2, double-clicking a Contact fails to launch a new conversation window. However, you are still able to right-click a Contact, and start an IM session by selecting “Send an Instant Message.” Cause: When double-clicking a Contact, OC 2007...
25 Sep 2009
Installation of OCS 2007 R2 Hotfix Package 969834 may fail if SQL settings have been changed
Summary: Installation of the OCS 2007 R2 “Backend” hotfix package ( http://support.microsoft.com/kb/969834 ) may fail, and unfortunately, the error message presented to the Administrator isn’t entirely clear as to what the root cause is. More Information: If you find that installation...
21 Aug 2009
Office Communicator 2007 hangs on shutdown/logoff - FIXED!
SOLVED! Customers running Office Communicator 2007 + Office 2007: This issue is fixed by applying the hotfix referenced in KB 961752 ( http://support.microsoft.com/kb/961752 ), and although the KB article does not specifcally call out this issue, we are working on both creating a new KB...
20 Mar 2009
Help me help you!
While nobody has won the $500 bounty I placed on a set of repro steps (for a nasty bug that I’m still chasing down), that particular blog post sparked a bunch of interest. Sure, one could attribute it to the price tag I had on the bug’s head, but you’d be amazed at the amount of responses along the lines...
19 Nov 2008
Wanna win $500?
I need your help getting an issue to reproduce consistently, and the first person to give me verifiable repro steps will win *$500.00 (USD)! While this problem has reared its ugly head sporadically, I can't get a consistent repro, and therefore, have little to go on in terms of debugging. However...
16 Sep 2008
The value of repro steps and why you should care
I'm gonna skip right over the Tier 1 & Tier 2 troubleshooting stuff, and get into the meat. When an issue lands on my plate, more often than not, it means I have to debug something (and as dry as that sounds, I truly enjoy my job). On top of that, 99% of the time, it's code I've never seen before...
22 Aug 2008
So, what would you say you do here?
In our ongoing efforts to demystify the Escalation Engineer role (i.e. recruit the next generation of debugging rock stars), I had a nice lil' chat with Jim Stroud from our Staffing group. We laughed, we cried, we wrote some haiku. Enjoy! "New Exchange Servers. C sharp. Still some bugs to fix....
27 Nov 2007
On the Google Test Team’s blog , their “Debugging Sucks, Testing Rocks” logo recently caught my attention, and prompted me to vocalize an opinion to the contrary. Debugging does NOT suck. On the contrary, debugging rocks. Rocks HARD. Please don’t misconstrue this as a “Google vs. Microsoft” rant, nor...
17 Feb 2007
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