To get this right. You make money when I list an item… You make money when I sell an item…. You make money when someone pays for the item using PayPal (which is the only main viable option since via the TOS you block other options such as Google Checkout). In addition, customer service is close to Nil (an no, prebaked automated answers does not count as customer service). Saying that the listing fees doesn’t cover costs is nonsense as the data to a listing is only a few KB in a database and maybe a few MB worth of bandwidth.
I had been considering that the profitability of doing business on ebay to sell books was so-so because of countless problems and predatory competition from shady vendors.
I guess the decision has been made and I will not be selling any more items on eBay.
From: eBay [mailto:eBay-US@reply3.ebay.com] Sent: Wednesday, July 19, 2006 3:43 PMTo: firstname.lastname@example.orgSubject: A Message from Bill Cobb: Resetting the Balance of the eBay Marketplace
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Since its debut in 1995, the eBay marketplace has continually evolved to meet the needs of the eBay Community. For the most part, the behavior of buyers and sellers has naturally adapted to changing conditions -- over time, we've learned to allow the marketplace to direct itself as much as possible. On some occasions, though -- in the interest of the eBay marketplace's long-term vitality -- we've had to step in and implement new policies, introduce new formats, or make changes to our fee structure to create needed incentives for eBay members.
Put simply, we at eBay have two basic roles: to deliver the best overall value for buyers, and to maximize cash flow for sellers. As eBay has grown over the years, we've added various enhancements and tools to the site -- but in essence, our "products" are two types of listings:
Amid all this change, one thing has remained constant: auction-style listings are the foundation of eBay. Auction-style and other core listings made eBay what it is today -- and they'll always be front and center on eBay.com. They account for about 91% of the gross merchandise value sold on eBay.com. But recently, we've been wrestling with some troubling facts:
It's vitally important -- to your business and ours -- that we maintain a healthy balance between listing formats on the eBay marketplace, and ensure that inventory conversion across the site remains strong. So we're taking action.
Today, I want to inform you of changes we're making to eBay.com -- changes intended to rebalance the overall eBay marketplace by further distinguishing the roles of core listing formats and our Store Inventory format. In short, we're improving the advantages of selling in core listing formats -- and taking action to manage the proportion of Store Inventory listings -- to ensure that the buying experience on eBay stays true to shoppers' expectations.
Core ListingsCore listing fees will remain unchanged. So for the vast majority of eBay sellers who use only these formats, their fees are not increasing.
And we'll be providing greater exposure for core listings on eBay Express. In late August, we'll begin displaying auction-style listings with Buy It Now on eBay Express for qualifying sellers. Also in late August, core fixed price and auction-style Buy It Now listings that qualify for eBay Express will be advantaged over Store Inventory listings.
Also, in response to the requests of many large sellers, we're raising the 10-item multiple listings limit to 15, effective Aug. 22.
Store Inventory ListingsFor those of you who operate an eBay Store, we're making changes to Store Inventory listing fees, as well as to the on-site exposure we provide for this listing format.
We'll begin charging variable insertion fees for Store Inventory listings, as we do for core listings. Beginning Aug. 22, eBay.com Store Inventory format insertion fees will be tiered with an item's starting price.
New Insertion Fee
$0.01 -- 24.99
$25.00 and higher
New Final Value Fee
$0.01 -- 25.00
$25.01 -- 100.00
$100.01 -- 1,000.00
5% (no change)
$1,000.01 and higher
3% (no change)
Please note that for current listings, the new final value fees will apply only after these listings are renewed.
For some time, we've been working to identify the best way to display Store Inventory listings on the site. In the spring, we pledged to sellers that we would test a variety of ways to mingle their Store Inventory listings with core listings on eBay.com. We've tested several alternatives and these tests showed the ideal approach is how we're doing it today - that is, when a buyer's search returns 30 or less core listings, we display up to 30 Store Inventory listings. This is what we'll stick with going forward.
However, starting in about a month, we'll also include an unlimited number of Store Inventory listings after all matching core listings, when the buyer clicks the Buy It Now listings tab at the top of every search results page. When the buyer hasn't selected this option, eBay.com will display Store Inventory listings along with core listings as described above.
Half.com Listings Added to eBay.com Search ResultsI recognize that sellers in the Books, Movies, Music and Video Games categories will have unique challenges with the changes we're making. As many of our media sellers have requested, starting in late August we'll again provide visibility for Half.com listings in core search results, by bringing back the Half.com listings merchandising feature we used previously (click here for an example). We're also exploring additional ways to promote Half.com listings in search results on both eBay.com and eBay Express.
How These Changes Affect YouI'm confident the actions we're taking are the right thing to do for the overall eBay Community. We'll more effectively deliver on our buyers' needs and expectations. And for sellers, these changes will ensure that eBay remains a differentiated and distinct e-commerce channel with fast inventory turnover.
I know there's a lot to digest here, and that you're probably most interested in quickly determining if and how these changes will impact your business.
A typical eBay Stores seller who uses Store Inventory format -- making no adjustments to his or her selling strategy following these changes -- will experience an overall fee increase of less than six percent, based on our analysis of all June selling activity. Of course, you need to clearly understand the impact on your business -- which could be greater or less than six percent. To get started, please visit the seller resources page or consult the Frequently Asked Questions we've prepared. Also, use your seller support resources in Customer Support. Our CS teams are fully prepared to help you understand the effect on your business, and discuss your options for adjusting your eBay selling strategy to minimize impact to your bottom line.
In addition -- to help eBay Stores sellers make informed decisions about any changes to their selling strategies -- we're making eBay Marketplace Research Basic available to them at no cost for eight weeks, starting today. Through September 19, eBay Stores sellers can use this data to compare selling formats or determine how best to price inventory on eBay. You can access eBay Marketplace Research here.
I'll be hosting a Community Town Hall discussion on Thursday, July 20th at 4:00 p.m. Pacific time, where I'll answer your questions. Please click here for more details on the Town Hall, or to submit a question in advance.
Bill Cobb President eBay North America