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Don’t fall for phony phone tech support

Don’t fall for phony phone tech support

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Here's another form of Internet fraud that combines a variety of other common scams-social engineering, fake security software, and phishing.

Cybercriminals have started calling people on the telephone, claiming to be from Microsoft, and offering to help solve their computer problems. Once cybercriminals have gained a victim's trust, they can do one or more of the following:

  • Trick people into installing malicious software on their computer.
  • Take control of a victim's computer remotely and adjust settings in order to leave the computer vulnerable.
  • Request credit card information so that cybercriminals can bill for the phony services.

Microsoft will not make unsolicited phone calls to help you with your computer. If you receive a phone call like this, hang up.

If you think you might be a victim of fraud, you can report it. For more information, see What to do if you've responded to a phishing scam.

For more information about how to recognize a phishing scam, see Avoid scams that use the Microsoft name fraudulently.

Comments
  • complaints@onlinepcmasters.com has phoned me at least 5 times in the last fortnight,saying that they represent Microsoft,and that i have a problem with the operating system,which they are going to fix?I have emailed them saying that i am seeking a class action against them,for deliberately infecting PC's with a virus,and making invasive phone calls,with malicicous intent

  • Live PC Solutions (livepcsolutions dot com) are also making scam phone calls and trying to trick users into believing they have a virus by looking at harmless Event Log entries. They then try to get you to use LogMeIn so they can access your computer.

    If you look at their web site they're (I assume) fraudulently using Microsoft certification logos.

  • My email was sent a malicious virus. Bobox was used to infilitrate the microsoft email.

    I would like to get my email up and running.

  • I and several memebers of my family have recieved a number (6-10 per person) over the last couple of months. It seems this scam is on the rise.

    Could you provide details of the agencies I should report these calls to?

  • i,ve just received a phone call saying they needed to check security on my comp, as there are really serious problems which will damage my computer. i refused to touch my comp as i didn,t know who she was, she was quite insistant but i still refused.. i rung microsoft office who said it was a scam.. don,t fall for it microsoft don,t call you to do checks

  • Call received yesterday from "Windows Helpdesk" (they say) - Indian accent.  Said my computer is reporting problems and it could crash if Microsoft engineer didn't sort it out. He put me through to Microsoft engineer "Sean Johnson" who requested my ID and password, then used remote control to clear all the badness.  He seemed to prove it to me by showing me a page that included several errors, in red, which he said would crash my computer.  These seemed to coincide with many phonecalls we had received over weeks where the caller hung up when we answered.  He did clear it, and I have to say computer is working faster BUT he made me go and purchase a UKASH voucher for £149 which, he said, covered my license and system for life, and the hardware for 3 years. He asked for a further £100 to cover software for life but I sid no. Then I received a weird call, another Indian voice, asking if I gave an engineer money and I said yes, so he told me whatever I do not to give him more, then he hung up.  I have phoned Windows Helpdesk just now and someone called Ben Matthews is looking into it, but he said it was all above board!

  • they are obviously good...they hacked into my computer witch is allmost impossible to say all the proventions i have up.They can get your adress/phone number from your IP.I dont know weather it was microsofrt or a dodgy company but who ever it was will not like what will happen soon...If it is microsoft their firewall will provent it but if it is a dodgy company their systems will say bye bye lol

  • It's getting quite annoying, I received these types of phone calls nearly every second week. They even gave me a number to call back. Can't we report them to the police?

  • I have had two phone calls yesterday to say I had a  problem on my  comuter a virus or something I could not    detect they told me they were from mircosoft and could I open my computer I did not but they rang again sometime later I dialled 1471 the number was 091654 which I thought seemed a short number I did not answer the phone the second time but I think this needs to be reported to you.  

  • I live in Sydney, AU and was contacted today by a rep claiming to be from Microsoft. He used my surname and claimed that microsoft had been receiving error messages from my computer. He talked me through a few things like looking at logs and asked me to note what i saw and then became alarmed saying that i had virusues and sptyware. He then asked me to type in www:logmein 123. At this stage i became suspicious knowing this would allow them access to my computer. I could not get any more details as to who they were or the Microsoft tech numbers. They then gave me a NSW phone number 02 8005 7503 to call them back on and a bogus name of Gary and tech number 486208. They called back within 3 minutes and asked what had happened to my call back. In the interim i had looked up Microsoft website and seen the scam warning. He backed off and hung up when confronted with this.

  • I have just received a telephone call from a R&D company claiming to be working for Microsoft.  They stated that Microsoft had information from my PC indicating that I was infected with a virus which gobbles up computer resources such as disk space and memory. They offered to fix it for me.  I never respond to unsolicited telephone calls and I hung up.  However, I am suffering from low disk space on my C drive.   When I create space it is immediately absorbed so the symptoms stated by the phone call are relevant in my case.   I have Norton anti-virus so I thought that I was safe.  Can you advise?

  • I have just received a telephone call from a R&D company claiming to be working for Microsoft.  They stated that Microsoft had information from my PC indicating that I was infected with a virus which gobbles up computer resources such as disk space and memory. They offered to fix it for me.  I never respond to unsolicited telephone calls and I hung up.  However, I am suffering from low disk space on my C drive.   When I create space it is immediately absorbed so the symptoms stated by the phone call are relevant in my case.   I have Norton anti-virus so I thought that I was safe.  Can you advise?

  • We have received 2 calls now from someone claiming to be from Microsoft Technical Support, regarding files on computer which are hidden but are malicious and offering to talk us through the process to deal with them. He gave his name as Brinc and tel no 02081443687.  We were suspicious as we are aware that you do not make unsolicited calls and both times have declined to access our computer whilst he was on the line.   We are sure these calls were not geniune - can you confirm please?

  • I got several phone calls yesterday from some man with a strong accent who said I was downloading programs with a virus. I'm in the United States-the earlier postings indicate the recipients were in the UK.

  • This is not a generic phishing scam. They knew my xbox live handle, real name, phone number, and other personal information they could not have learned except from Microsoft. Either your systems have been breached and you need to provide notice to your customer base along with credit monitoring services as per applicable consumer privacy laws and credit card security regulations, or you have support staff who are being tricked into disclosing this information over the phone.

    To be clear - my xbox live handle is not associated with my name or phone number anywhere except in your computers. I am not even the person who uses the xbox live account - my minor son does, so even if someone had tricked him into disclosing information online they would not have obtained my name and personal cell phone number.

    What is Microsoft doing to investigate this breach consumer information from your computer systems?

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