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Don’t fall for phony phone tech support

Don’t fall for phony phone tech support

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Here's another form of Internet fraud that combines a variety of other common scams-social engineering, fake security software, and phishing.

Cybercriminals have started calling people on the telephone, claiming to be from Microsoft, and offering to help solve their computer problems. Once cybercriminals have gained a victim's trust, they can do one or more of the following:

  • Trick people into installing malicious software on their computer.
  • Take control of a victim's computer remotely and adjust settings in order to leave the computer vulnerable.
  • Request credit card information so that cybercriminals can bill for the phony services.

Microsoft will not make unsolicited phone calls to help you with your computer. If you receive a phone call like this, hang up.

If you think you might be a victim of fraud, you can report it. For more information, see What to do if you've responded to a phishing scam.

For more information about how to recognize a phishing scam, see Avoid scams that use the Microsoft name fraudulently.

  • I received 3 suspect calls today around 1750 from an Indian sub continent accented male voice claiming to be from and wanting to take charge of my computer. I refused And told them I would check them out which brought me to this page!May 4 2011

  • This just happened to me, I had that sick feeling in my gut and kinda new it wasn't right. He said my computer was under attack from hackers and went through the rigmarole of looking at my comp then when he asked me to go to logmein123 i knew it was a scam. Be careful people, I said i would contact microsoft about it and hung up.

  • i have had a call (indian accent) asking me to turn on the computer....I turned it off... told him it was being repaired, I asked him for a number to phone him back on (which he gave me) I told him i would call him back to confirm a time & date that he could then log on to my computer.  I waited 10 - 15 min, then called back, and spoke to him......... (02) 8011 3524 - problem is now.... who do I report this to... know one seems to want to know....

  • Same problems every few weeks with familiar content to the many examples below. It's getting tiresome to put it mildly.  Can Microsoft put a bit more on their website about this?

  • I received a phone call from an indian speaking man yesterday saying he was from Microsoft and that my PC had a number of virus;s etc.  I just hung up on him because I have McAfee installed.

  • I received one of these calls today, and I kept asking where did you get my telephone number.  She kept insisting that I go to my computer and I kept saying, no how did you get this number.  Finally she hung up, like do these third world countries really think that we would fall for this, Microsoft calling BILLIONS OF PEOPLE who use this product.  REALLY!!!!

  • I have just received a second of these calls, the first called my wife and as I had advised my wife not to respond, she didn't. I received one tonight too, I strung them along a bit and told them all my PCs were linux, they ended the call.

  • I have just had a similar call claiming to be from Microsoft.When I told him that his number was being traced by "telecom security" he terminated the call very rapidly

  • Just had a call from Indian-accented guy claiming to be from a company called something like 'Kumars' and saying they are the registered partners of Microsoft. Apparently, my computer has malicious software on it which is eating up all my software and he is going to talk me through how to fix this. Scary part was that when I told him I didn't trust any of this and hung up he seemed to have taken over my 'phone line and time after time when I tried to do 1471 he was still there. In the end I was screaming at him to get off my 'phone line and he was threatening me that I had better not talk to him like that...not at all nice!

  • Today I had a call from a man pretending to be a Microsoft employee. He asked me to count how many warnings I had in my event viewer and then he asked me to click the Microsoft key and the R key on my keyboard so they could connect to my computer and repair the errors. I refused saying I didn't believe he was a Microsoft employee and ended the call. I then spoke online to a Microsoft agent who gave me this link so I could report this. Thank you!

  • Received a call today, Monday 5/16/2011 saying they were a support person.  I hung up having heard the warning last week.  Thanks for keeping the public informed.

  • Just to advise I terminated a telephone call a few days ago- an Asian claiming to have identified suspicious threats on my computer. (NSW) I trminated the call

  • I received a call today telling me that Microsoft informed them I had a virus on my computer and they could help me to get rid of it. I asked why Microsoft didn't get in touch with me personally and she said they handled all the virus problems. I then asked for her phone # so I could call her back and she said she couldn't give out that information and so I told her that I couldn't give out my computer information and hung up! That's when I found this site and looked up whether or not you really do have people phone for you to repair virus'.

  • I want to make people aware, i've received a call from people claiming to work with NIS(national internet security), Thank goodness my daughter interrupted and stopped it before it went to far,,,,

  • I received a call today (5/23/11) by someone that identified themselves as being from Microsoft Customer Care (Mack) and Tech Support (Ron).  What is disturbing is that they had my name, address and phone number and personalized the conversation by stating that people in the area where I live were having this particular type of problem.  They explained that there was some app program that you download unknowingly onto you PC when you are on the internet.  It appends to app programs on your PC and cause it to be sluggish.  I am in IT, a couple of things they asked were harmless (I already knew about) but then once you are transferred to Tech Support they ask you to Run: At this point I hung up. I had requested their number and they gave 858-939-1002 x10368 (which is the San Diego area). I thought it was odd that Microsoft would give me a call.  Be safe out there.

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