Security Tips & Talk

Tips about computer security, online safety, and privacy

Don’t fall for phony phone tech support

Don’t fall for phony phone tech support

Rate This

Here's another form of Internet fraud that combines a variety of other common scams-social engineering, fake security software, and phishing.

Cybercriminals have started calling people on the telephone, claiming to be from Microsoft, and offering to help solve their computer problems. Once cybercriminals have gained a victim's trust, they can do one or more of the following:

  • Trick people into installing malicious software on their computer.
  • Take control of a victim's computer remotely and adjust settings in order to leave the computer vulnerable.
  • Request credit card information so that cybercriminals can bill for the phony services.

Microsoft will not make unsolicited phone calls to help you with your computer. If you receive a phone call like this, hang up.

If you think you might be a victim of fraud, you can report it. For more information, see What to do if you've responded to a phishing scam.

For more information about how to recognize a phishing scam, see Avoid scams that use the Microsoft name fraudulently.

Comments
  • I just recieved a call from a couple people claiming to be a part of Microsofts support telling me that I have been "unknowingly downloading" bad updates from the Microsoft Windows updating center.  I was asked to go thru my administrative tools, and check out how many error and warnings were listed among the information files.  Then I was told I had to pay $139 dollars to have it solved or unfortunately soon I would no longer be able to run my windows program.   Hang up on these people.

  • Just had a spam phone call from a 'company' called 'Windows Care' in 'Liverpool' saying I had something wrong with my computer and he was ringing to fix it, as they were the only company authorised by Microsoft to do so. He gave me a number to verify himself - 01518080313 - which we just rang and the same man answered in the same foreign accent! He's gonna have a fun day now answering lots of dead calls from our withheld number!!!

  • From England: Have just had another call from someone claiming they were ringing on behalf of Mircosoft. They got me to log into event viewer and then because of warnings asked me to log into www.logmein.com. I disconnected my internet before doing this and fobbed them off saying my internet was down. Aparrently they are ringing back tomorrow! Is there anywhere to report these people.

  • Like others below, I have received phone calls from a service in India www.onlinepccare.com (647-288-1790)which claims to have Windows authority to "reactivate" my basic hardware in order to speed up my computer which is running extremely slow.  I checked for errors and warnings in my 'run' site and this was the area which they were going to take over 'once' and clean up.  I refused and ended up hanging up because the supervisor, Sid Watson, would not let it go.  Seeing this information confirms that I did the right thing.

  • This company misrepresent themselves as Microsoft by telling you Microsoft are sending them error messages to sort out for them.  In fact they are flogging malware one of which is 'Windows7 Ultimate' @ £159.99.

    Beware!!!

    GAMELA DEVELOPMENTS LLP

    Cornwall Buildings,

    45-51 Newhall Street, Office 330, Birmingham,

    England B3 3QR Great Britain

    Registration number: OC354594

    Contact no- 020-328-65123

    www.thesuppport.com

  • Watch out for

    GAMELA DEVELOPMENTS LLP

    Cornwall Buildings,

    45-51 Newhall Street, Office 330, Birmingham,

    England B3 3QR Great Britain

    Registration number: OC354594

    Contact no- 020-328-65123

    www.thesuppport.com

    They simply want to shaft you with some malware after telling you they are recieving error messages from your computer

  • Just received one of these Microsoft Windows Tech Support calls tonight. The guy couldn't even read his script to correctly identify the words "Microsoft Tech Support". He said "Your computer is sending all sorts of error messages, there must be a problem on your hard drive, you have a computer, right?"  I was immediately suspicious. I told him I wasn't going to give him any information as I had no idea who he was or where he was calling from.  He persisted and said I must have a virus or something. I told him I've dealt with Microsoft for years and NEVER had such a phone call." He kept reiterating he was from Microsoft Tech Support.  I hung up the phone. I also never choose the "Send an Error Report" function so I knew I hadn't been generating any messages, also have strong security software.  Seems to be renewed effort....caller ID showed unknown number.

  • I have just had a phone call from an Asian chap saying he was from Windows Help Desk PC Support and said that my computer had been sending lots of error messages to Windows Support.  I know this is not true.  I pressed him on how he got my phone number and he said it was on the Windows database.  I have never supplied my phone number to Microsoft or any other company in connection with my computer software.  I asked where he was based and he said Manchester.  I asked for a contact telephone number which he did not give.  He asked me to turn on my computer I again said no.  I then pressed further about where he got my phone number from and he said it was from my IP address, how can you get a phone number from my IP address I asked. He went quiet I again asked him for his company's phone number so I could verify who he was and that the company he works for is legit.  At this point he cut me off.  I am aware of many scams of this nature...don't fall for it.  Try and take names, locations, where they got your information from and then their phone number so you can call them to verify their details.  If you suspect a scam contact Ofcom if you are in the UK.

  • I have received calls all week.  First time I hung up on them.  Then I asked them where they got my number.  They stated they were from Windows.  Nice answer.  When I questioned again, they hung up.  Today after getting 3 more calls, I let them speak.  They stated again from Windows and that I had downloaded upprotected websites that were infecting my computer and thus I had junk files.   He gave his name as Williams and his phone number was 1-647-288-1790 and website was Onlinepccare.com.  He wants me to run eventvwr on my system looking for error/warning windows log.  I wish I could block these calls, but each time they call it is a different #.  My call display had number as 123-456-7890 (how orginal).

  • Phone call very repitious of other comments--strong accent, hardly understandable--supposedly from Microsoft tech wanting to remove a virus from my computer. When I told him computer wasn't available and requested his phone no. so I could call him back: 1-888-408-6651. I returned his call on my cell phone and got similar voice. I hung up.I hope microsoft can locate this caller and put a stop to this.

  • I received a call from "Microsoft technician" telling me that my system was going to CRASH if I did not spend $99.00 to buy a Microsoft lifetime system called "Software Security Layer".

    Can anyone help me on this - I provided my email in case the reply needs to go via email.- this is my first time doing this.

  • i have had these calls several times i fell for it once but did manage to stop the payment thank god the latest one was today 8th june from same company go go pay in copenhagen. i did what microsoft say put the phone down

  • Malwarebytes offered anti malware support for over one hour and wanted to charge me for 3 years cover they had acess to my computer and the are now aware of my details how can I resecure it?

  • I just received a call from 24x7 Tech Support claiming that they are receiving error messages from my computer because my software license has expired.  They wanted me to turn on my computer & verify my security ID # .  When I aksed him to confirm who he was he told me that his name was Michael at 877-523-2355.  

    I didn't give him any info and so he eventually hung up.  My phone's caller ID  shows Unknown Name, Unknown number....

    Here we go again....

  • I was phoned by someone saying that they were a Microsoft Engineer saying that there were error messages on my computer and it was at risk.  Following their instructions they took control of my computer.  I kept asking them for assurances that they were linked to Microsoft and that this was a Microsoft service and they said the service was a customer service and free of charge.  Stupidly I followed their instructions and allowed them to access my computer but then became suspicious and when they said they would provide a one off charge for a lifetime safeguard to my computer I said I didn't want to pay anything but he then became insistent and threatened me with saying that if I didn't pay then they would stop my computer operating.  My husband tried to get details from them but they refused so we switched off the computer and broke the internet connection.

Page 6 of 10 (141 items) «45678»