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Don’t fall for phony phone tech support

Don’t fall for phony phone tech support

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Here's another form of Internet fraud that combines a variety of other common scams-social engineering, fake security software, and phishing.

Cybercriminals have started calling people on the telephone, claiming to be from Microsoft, and offering to help solve their computer problems. Once cybercriminals have gained a victim's trust, they can do one or more of the following:

  • Trick people into installing malicious software on their computer.
  • Take control of a victim's computer remotely and adjust settings in order to leave the computer vulnerable.
  • Request credit card information so that cybercriminals can bill for the phony services.

Microsoft will not make unsolicited phone calls to help you with your computer. If you receive a phone call like this, hang up.

If you think you might be a victim of fraud, you can report it. For more information, see What to do if you've responded to a phishing scam.

For more information about how to recognize a phishing scam, see Avoid scams that use the Microsoft name fraudulently.

Comments
  • just recieved call to give permission to remotely access my computer--to logmein rescue--said his name is David Gonzales(tho he spoke with a middle eastern accent---ha ha)and gave this phone #609 531 0365

    he gave me this "special #" to login 105817 to allow technician access to my computer.

    He hung up after I told him I was going to check some things BEFORE I let anyone remotely access my computer

  • Unfortunately Iwas taken in by this. They took hold of Pc for 2 hours and I paid £71 for a years cover.A few days later thesame womwan rang back andasked if improved I said a bit but still some issues,  so they had access to my PC for a second time. I have changed my credit cards now used on the pc and not bought anything on there with new cards. No other issues yet. Actually perfrmance ha simproved inthat pc crashes less when I am exiting web sites when I close down. I felt stupid as never taken in usually but was this time as my pc was doing exactly what they said it was doing so believed them. What concerns me is their site is still online livepc solutions.com.

  • I have just received a phone call from a person with a heavy indian accent claiming my computer have reported a problem to microsoft claiming this was a new service and they needed to fix it before the computer crashed.  When i asked for their number so I could call back they said they could not do that.  The caller id came in as unknown caller.  Should they be reported to anyone else.

  • i just received a phone call today from 'microsoft tech dept' for problem and solutions to fix my pc.  They were unable to say why they had contacted my by phone or how they got my details considering i have never provided these to any microsoft dept.

  • I thought I was the only knuckle head that would fall for this scam. I paid $264.99 so they would take errors off my pc. I attempted to stop payment but was too late. I am so embarrassed. It sounds like the same group to me. I think they are from India. I'm learning!!!!

  • A compny contacted me today by phone and tried to get me to connect to the following link claiming to be part of the windows support team saying that Microsoft provided the os but they provided windows support. I did not connect and when the i questioned the companies credentials they were very defletive and threated that my pc was very much infected and would crash.  

     

  • I had three calls saying I Had malware on my computer.   Asked to speak to supervisor, asked to speak to a person with no accent apologizing that I do not hear well.......they wanted me to start pressing keys on my computer.    I hung up three times after they kept asking me why I wanted to speak to a supervisor.   They said they were from India.  I asked for a Microsoft phone number to check validity of their claims.   NO number given......Frightening Fraud that spoiled my supper and my evening.

  • We just received a call for the "Microsoft Support Dept" which asked me to turn on the computer and grant him access to my computer to fix a virus that is on my computer. I hung up on him.. number was private. My cousin received the same call a week ago.. they are getting brave!

  • i am new to scams but i nearly put in 300 to have a tech worker or who ever they were 2 of them one chinese and they put there money through western union,, not happy

  • Someone rang claiming to be from Microsoft and needed access to my home computer as they noted that it was 'running slow'.

    This must be a scam! Don't give them access ! Report it to the Police.

  • I was called today and was told that it was a call from microsoft to let me know that they had received an error report from my computer and if I logged on to my computer they would talk me through it. when I refuses she told me that if I didnt do it now my computer would crash

  • I have just received the same phone call and I am in Cyprus. And the Asian man called me by my name. He said he was calling from Liverpool. It didn't sound right so I hung up and googled for some info. and found this site.

  • I am in Australia and I have recieved a few of these calls now.  They announce themselves as being from "Windows Online Services".  The first call I told the woman I ran Linux.  She didn't understand and kept telling me my Windows had a problem.  I finally mentioned Federal Police and she hung up.  The last call I had I told the guy what he wanted to hear even though I was not in front of my computer.  I then told him he had no idea about computers and that I work with them everyday of my life and their company is a fake. He then tried to talk over me and I told him the call was being traced.  That got rid of them.  I am now waiting for the next call!

  • From Australia - Queensland

    I have received calls offering to fix a virus attack on my computer that has not been detected by my antivirus software, the caller claims to represent Microsoft Technical support and provides a number to call back.

    The number provided to call back is from Australia - Victoria due to the area code, the number is: 03-90084256

    Regards,

    A.C

  • Telephone contact from company claiming to be on-line pc care who are working on behalf of microsoft tel 16472881790, name of Ben, ID 12093, did not respond when asked where he was calling from. Wanted me to sit at my pc and work through how to avoid downloading viruses.

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