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Don’t fall for phony phone tech support

Don’t fall for phony phone tech support

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Here's another form of Internet fraud that combines a variety of other common scams-social engineering, fake security software, and phishing.

Cybercriminals have started calling people on the telephone, claiming to be from Microsoft, and offering to help solve their computer problems. Once cybercriminals have gained a victim's trust, they can do one or more of the following:

  • Trick people into installing malicious software on their computer.
  • Take control of a victim's computer remotely and adjust settings in order to leave the computer vulnerable.
  • Request credit card information so that cybercriminals can bill for the phony services.

Microsoft will not make unsolicited phone calls to help you with your computer. If you receive a phone call like this, hang up.

If you think you might be a victim of fraud, you can report it. For more information, see What to do if you've responded to a phishing scam.

For more information about how to recognize a phishing scam, see Avoid scams that use the Microsoft name fraudulently.

  • I have just received a call from someone claiming to be from Windows Service Centre Customer Support - attempting to get me to turn on computer and follow his instructions to get rid of viruses.  He claims to be Kane West from Microsoft.  He withheld tel no. and after checking with your support team I realise he was attempting to hack into my computer.  We have had several similar calls - appears to be on the increase and I urge others to hang up as soon as they receive a call like this.

  • I have just received a call in the UK from Michael Smith from Technical Department of Microsoft Certified.

    He said he was ringing from Luton, tel 0201 44 56 890

    He said he had received an error message saying that my PC had been hacked and needed immediate attention. He said my IP address is

    He would not give me his company address.

    He said I should use IE to browse

    He said I could email him at

  • I received a phone call from an individual claiming to be from the Service Centre of Windows Operating System in London. When I pressed him he gave a phone number of 020 3051 9993 - which I have not rung.

    When pressed further for the department of Windows OS I should ring later in the day, if I wished to, he hung up.

    I agree that such calls are on the increase.

  • I just got a call claiming to be from Microsoft, and offering to help solve computer problems.  He would not give me a call back number or his name.  My caller id has his number as 253-802-0308

  • I received three telephone calls from a person claiming to be a microsoft windows agent telling me my computer is running slow.

    I questioned him and he said his name was Mark Henry (oriental accent) his code number 04182 He claimed my customer number was 67131777856.I asked him how I received that customer number. He then said just press your windows button on your key board and press "Run" I said "no"

  • I had a call like this from Windows Advanced Care V2 ( in fact) someone calling herself Christie - saying she was from Windows and my laptop was being hacked - got into my system - said they had removed most of problems but 4 left and I had to pay for those to be taken off - £59 for 6 months and they would monitor my comp each month during that time - at this point knew I was duped! Ended call. Downloaded Security Essentials in hope it may save me...??  any advice?  Not sure what to do next - can they still access my computer?

  • I got the same call today I hung up he sounded like a salesmen.. ands told me my computers were to old to get new ones i didnt go online with my computer and wasnt about to please hang up the phone if you get a call from windows tech suport...

  • I just got a call from someone with a very strong accent, claiming to be from Microsoft Technical Support.  He said his name was Rex Miller (had to have him spell it) and the call back number was 888-628-8328.

    Is there any way to shut these people down?

  • Recieved a phone call a lady - sounding indian telling me she was from Microsoft and that i had to RUN a program on my computer - i asked her where she got my phone number a couple of times and gave me different answers. she advised me i needed to run this program as there was a virus that could infect my computer.  i started to put in what she told me but stopped and questioned her again - i then asked to speak to her boss and she hung up - i then realised how stupid i nearly was  

  • i have just received a call from someone claiming to be from Microsoft customer service asking me to turn on my computer and RUN a program - Only because she became quite rude (at this stage i had started to type in this information she wanted me to) that i ask to speak to her boss .... she hung up.  Nearly got me - I also urge everyone to hung up - or maybe have a whistle by the phone

  • I just received this scam call. Guy claimed he was with Microsoft 35 tech support and that my computer has been sending out malicious emails and has a virus.

    He wanted me to type into my run box-- i refused and told me to email me the information. Of course no email.

  • Some indian man rang me claiming to be from microsoft and I had a virus on my machine they would take me through what to do. This happened after downloading an upgrade from the microsoft download site.

  • I have received 2 calls from someone saying they worked for Microsoft and that my IP address had expired.  They wanted my name, which I didn't give them and they wanted me to put in another IP address to solve the problem, I didn't do this either.  I was suspisious from the begining and a phone call to microsoft confirmed this was a scam.. DO NOT respond to these people.

  • I have just received a call today from an Asian speaking gentleman who claimed to be from Microsoft technical support that I had a pop up to say I had received a technical report which I informed I had not received no such thing, I immediatley hung up on the caller and tried to ring the number back this number was not recognised the number that called was 06545654512

  • I just received a call from "Jacob" from Auslogix, claiming to be the "service provider for Windows". He gave me a phone no of 0131 2080365 in the UK. He wanted to "talk me through how to get rid of a dangerous virus which has infected your motherboard". I questioned him at length and he was getting agitated. Meanwhile, I did a search for this company, and saw it reported as a scam. I hung up the phone.

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