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Don’t fall for phony phone tech support

Don’t fall for phony phone tech support

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Here's another form of Internet fraud that combines a variety of other common scams-social engineering, fake security software, and phishing.

Cybercriminals have started calling people on the telephone, claiming to be from Microsoft, and offering to help solve their computer problems. Once cybercriminals have gained a victim's trust, they can do one or more of the following:

  • Trick people into installing malicious software on their computer.
  • Take control of a victim's computer remotely and adjust settings in order to leave the computer vulnerable.
  • Request credit card information so that cybercriminals can bill for the phony services.

Microsoft will not make unsolicited phone calls to help you with your computer. If you receive a phone call like this, hang up.

If you think you might be a victim of fraud, you can report it. For more information, see What to do if you've responded to a phishing scam.

For more information about how to recognize a phishing scam, see Avoid scams that use the Microsoft name fraudulently.

  • Just received a call form a 'Microsoft Technician' advising that he was getting malfunctioning reports and that he could talk me through a way to 'fix my computer so that it will be like new". Indian accent and lots of noise in the background. Asked him to call back tomorrow and also asked for his contact details which he gave as: Mark Lawrence  Employee ID MSW1107 Phone 0280057806

  • Just had a phone call from someone supposedly from microsoft tech. support. Got me to open my computer and go into a page with about 300 files and said did I want to sort this out, started to get suspicous and started questioning the person when he started to suggest I did not understand the inside of my computer ( Correct )I asked for the phone number he hung up.It sounded as though they where from India or that area.I hope he has not compromised my computer.

  • I received 2 phone calls from individuals Identifying themselves as Microsoft service reps.  Both had deep accents and were hard to understand. Insisted I had a terrible virus that would crash my computer. Freddy 315-944-2404, and a 2nd man who asked me to input address: so he could "fix" my microsoft security essentials and remove the virus.  I refused, and after checking w/support team and internet provider, will hang up in the future.

  • Just had a call from Indian-accented guy said his name was Stuart claiming to be from Microsoft support. Apparently, my computer has malicious software on it which is eating up all my software and he is going to talk me through how to fix this. I asked him for a contact telephone number several times and each time he just launched into his script he was from microsoft suppport blah blah blah I asked over and over told him I wanted a number to pass to the police but he didn't seem to understand so I hung up

  • I just got my second call from the suposed microsoft tech dept, needless to say that I hung up on them, they even gave me a number to call them back on!! of course no one answered when I tried. And just for interest the first call I recieved about errors on my computer was when I had not had a phone or computer for 6 months!

  • I just got a call from a Techie guy with an Indian accent from Sync Node (   UK Phone: 02032867622) - he told me that they were a registered arm of computer and networking protection for Microsoft. After showing me the various event errors on my computer (typing 'eventvw' in Run window and click application - pretty harmless process). He was amazed and told me that I needed immediate assistance, which led him to fetch his supervisor, a one Dennis Parker (where do they get these names, first guy was Errol Walter, I mean come on). Anyway, he took me to the Syncnode website (all looked pretty impressive) and gave me a special password (click login on the site) to access their online help - so I went along, he assured me that it wasn't a marketing call (they're getting good - probably work in a call centre) and that they were simply there to help. I did ask where and how he got my number to which he replied that it was part of microsoft's shared database (even though my phone number is 3 days old) - and that as part of being a genuine windows owner it was part of his job (on behalf of Microsoft) to ensure that my computer ran at its optimal level (something free from Microsoft? Surely it’s a scam).

    Well, the code for the login led me to have to download a small program called VNC/LogmeIn. Since I've used this program before (basically it grants control of your computer to the other person remotely) I knew where we headed, so I stopped him and then began to press his credentials, he became rather flustered and began using language that a call operate wouldn't normally use, strange figures of speech and increasing impatience (though the impatience part I can understand since I would easily become impatient with me).

    Well, to cut the story short I told him to phone me back in 5 mins so that I could contact Microsoft, he accepted and encouraged me to do so but also adding that it would take longer than 5 mins to contact a Windows professional, I told him I would still try and to contact me tomorrow at that point the phone went dead.

    That led me here, after reading all this I phoned the number he (Dennis Parker)provided, strangely enough the person who answered (in a professional manner I might add) went and got him. After he introduced himself I called his bluff by stating that I had been in touch with an Online Microsoft technician and that they had no idea who SyncNode were and that it was a scam, after that the phone went dead. So on that experience avoid these people and their claims like the plague. Though it is not easy as they are getting very convincing and clever. I went along for a long time until the moment he wanted to take over my computer but to someone who would not be familiar with that program it all looks legitimate and they could well fall for it, if you give them access to your computer they will have access to everything so be weary. To see just how convincing they have become just pay a visit to their website and you'll see what I mean. Even phone! A representative from will answer - I dare you to ask for Dennis Parker.  

    Good luck!

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